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Systems Analyst - job 18 of 24

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The Problem Analyst will hold responsibility for analyzing and conducting Major Problem Review of complex IT issues, identify the Root Cause, Improvement Actions, Enterprise remediations etc. The role also involves working with multiple stakeholders across technical teams, Senior Leadership, data analysis, Internal & External audits, continuous improvements, and governing problem Management process throughout its lifecycle. The position will oversee the problem management process within the service management tool, ServiceNow.

Essential Functions:

Lead Major Problem Review discussion to identify the root cause and remediation for high priority incidents
Responsible for the effective on-going development, testing, maintenance and implementation of the Problem Management process in a global environment
Understand and adhere to defined Visa Configuration, Incident, Change and Problem management process including ITSM Compliance, policy compliance, documentation, testing and approvals.
Provide audit and compliance support for all internal and external audits for the problem process.
Enhanced knowledge of the platform or other ITSM Process through participation in professional organizations and self-study.
Ensure process activities are performed at a high level of quality and that it meets associated Service Level Agreements.
Educates users, monitors Operational Level Agreement (OLA) compliance, and continually assesses and improves enterprise-wide Problem Management process, considering internal and external audit requirements
Produces up-to-date incident reporting for a large and varying Visa audience
Monitors metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
Manages relationships with key stakeholders and other process management teams to provide a consistent delivery framework
Create, Update and maintain process guides or documents

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Systems Analyst, Visa

As a Systems Analyst at our Ashburn office, you'll play a vital role in unraveling complex IT issues that affect operations at Visa. You'll be responsible for conducting Major Problem Reviews, where your analytical skills will shine as you identify root causes and implement improvement actions that will enhance our Service Management processes. This position is a blend of leadership and collaboration, as you'll interact with various stakeholders, including technical teams and senior leadership, to drive the Problem Management process effectively. Your expertise in using ServiceNow will be essential as you oversee the entire problem management lifecycle, ensuring compliance with ITSM policies and internal auditing standards. You'll take charge of developing, testing, and maintaining our Problem Management processes across a global environment, ensuring everything meets our high-quality standards and SLAs. Engaging in continuous improvements and monitoring operational compliance will be key to your success in this role. In addition, you'll have opportunities to educate users and produce relevant incident reports, all while managing relationships with key stakeholders to deliver consistent results. This hybrid position offers flexibility, with specific in-office expectations confirmed by your hiring manager. If you’re seeking a dynamic role where you can leverage your problem-solving expertise and make a significant impact, the Systems Analyst position at Visa hits the mark!

Frequently Asked Questions (FAQs) for Systems Analyst Role at Visa

What are the main responsibilities of a Systems Analyst at Visa in Ashburn?

As a Systems Analyst at Visa in Ashburn, your primary responsibilities will include analyzing complex IT issues during Major Problem Reviews, identifying root causes, and implementing improvement actions. You will oversee the Problem Management process within ServiceNow, ensuring compliance with ITSM processes and documentation. Regular interactions with technical teams and senior leadership will be part of the job, as well as ongoing development and maintenance of problem management procedures in a global environment.