Systems Engineer, Virtualization/Linux Engineering (Junior Level) - job 11 of 19

As a Junior Systems Engineer at Visa, you will be tasked with maintaining system security and availability, addressing incident and problem tickets, and improving infrastructure agility. Your role will also involve automating manual tasks and ensuring compliance with established ITIL practices. Collaboration with Platform, Engineering, and Delivery Teams is essential to provide seamless infrastructure support across all Visa business lines.

For the Junior Systems Engineer role at Visa, candidates should have strong analytical abilities, a foundation in Linux Operating Systems, and experience with automation tools like Ansible and Chef. Familiarity with system monitoring tools like Splunk and Grafana is also beneficial. The ability to work independently and communicate effectively within a team is crucial for success in this position.

As a Junior Systems Engineer at Visa, you will work with a variety of tools that enhance infrastructure management and automation. Key tools include Ansible and Chef for automation, Splunk and BMC Patrol for monitoring, and Docker/Kubernetes for containerization. Experience with VMware ESX, AIX, and blade technology is also valuable as you'll be managing a diverse infrastructure.

Junior Systems Engineers at Visa have a unique weekend shift schedule that can be structured as either 4 days a week for 10 hours each or 5 days a week for 8 hours each. The specific schedule will depend on business needs, so flexibility is essential. This position also offers a hybrid work model, allowing for a blend of remote work and in-office collaboration.

The Junior Systems Engineer role at Visa offers ample opportunity for career growth. By working on complex, highly secure environments and collaborating with various teams, you'll gain valuable experience and enhance your technical skills. Visa strongly supports personal development and provides an environment where you can grow your career in IT infrastructure.

Highlight any practical experience you have with virtualization technologies such as VMware ESX, Docker, or Kubernetes. Discuss specific projects where you implemented these technologies, what challenges you faced, and how you overcame them.

Automation plays a critical role in infrastructure management by streamlining repetitive tasks and reducing human error. Share your understanding of tools like Ansible and Chef, and provide examples of how you have used them to improve operational efficiency.

Describe your methodical approach to incident response, emphasizing your ability to diagnose problems quickly. Detail any specific incidents you have handled, including the steps taken and the outcomes achieved.

Discuss your familiarity with monitoring tools such as Splunk or Grafana. Provide examples of how you used these tools to monitor system performance and security or to identify issues in a timely manner.

Share your experience with Linux, including specific distributions you have worked with, any system administration tasks you have performed, and how your knowledge has contributed to successful project outcomes.

Explain your understanding of ITIL practices and how you apply them in your daily work. Discuss specific examples of processes you follow to ensure compliance and improvement in service delivery.

Detail your understanding of Infrastructure as Code (IaC) and how it transforms the management of infrastructure through code. Mention any tools you’ve used for IaC and provide examples of implemented projects.

Discuss your approach to prioritizing tasks, especially under pressure. Emphasize your organizational skills and ability to manage multiple priorities effectively, as well as any tools or techniques you use to stay on track.

Explain your approach to root cause analysis, including the methodologies you employ. Discuss any specific instances where you successfully diagnosed and resolved issues, emphasizing the importance of documentation and follow-up.

Talk about your teamwork and communication strategies when facing obstacles. Provide an example of a time when you identified the issue, collaborated with the team for solutions, and successfully realigned efforts to meet objectives.