Technical Analyst

As a Technical Analyst at Vistar Media, you will be responsible for providing first-line technical support for digital out-of-home (DOOH) enterprise solutions. This involves debugging issues, understanding client needs, communicating effective solutions, and sharing product feedback with internal teams. Additionally, you'll help identify knowledge gaps among clients and assist with training documentation and product training plans.

To qualify for the Technical Analyst position at Vistar Media, candidates should possess a Bachelor’s degree in computer science or a related field. Experience in deploying and supporting software products, as well as proficiency in HTML, JavaScript, and troubleshooting APIs using tools like Postman, is critical. Strong problem-solving and communication skills are essential to excel in this role.

At Vistar Media, we believe in providing robust support to our Technical Analysts. This includes comprehensive training on our supply-side products and services, access to the latest tools for problem-solving, and collaboration with dedicated teams in Product and Engineering. Our culture promotes continuous learning and teamwork to ensure our analysts thrive and achieve success.

Essential skills for a Technical Analyst at Vistar Media include excellent problem-solving abilities, strong communication skills, and a knack for multitasking. Familiarity with Excel and experience in troubleshooting APIs are also important. Additionally, having a positive attitude and a desire to make clients happy will set you apart in this role.

The work culture for Technical Analysts at Vistar Media is upbeat, collaborative, and focused on customer satisfaction. We emphasize teamwork and encourage our analysts to share ideas and contribute positively to the overall environment. If you enjoy working with passionate people and solving challenges, you’ll fit right in with our culture.

A typical day for a Technical Analyst at Vistar Media includes reviewing client support tickets, troubleshooting technical issues related to our software and APIs, and collaborating with internal teams to resolve challenges. You will also engage in documentation efforts and assist customers in navigating our platforms, ensuring they have the best experience possible.

When solving a technical issue for a client, I first listen carefully to understand the problem, ensuring I gather all necessary information. I then replicate the issue, analyze possible solutions, and communicate clearly with the client throughout the process. I make it a priority to keep the client informed while working towards a resolution.

I have hands-on experience with APIs, particularly in troubleshooting using tools like Postman. My approach involves analyzing the API calls for errors, cross-referencing with documentation, and ensuring the data formats match expected standards. By systematically isolating variables, I can quickly identify and resolve issues.

Ensuring customer satisfaction is a combination of effective communication, timely responses, and proactive support. I focus on understanding client needs, being responsive to their inquiries, and following up to ensure resolutions are effective. My goal is always to create positive experiences while fostering long-term relationships.

I utilize various tools to manage my workflow, including project management software for ticket tracking, communication tools for collaboration with the team, and Excel for data analysis. Additionally, I use diagnostic tools to troubleshoot technical issues efficiently and document solutions for future reference.

I stay updated on technology trends by following industry blogs, subscribing to relevant newsletters, and participating in online forums. I also engage in training programs offered by my employer and seek opportunities for professional development to enhance my skills and knowledge continually.

Certainly! A challenging technical issue involved a client experiencing discrepancies in data reporting via our platform. I conducted a thorough analysis, traced the issue to a misconfigured API call, and collaborated with our engineering team to implement a fix. The client appreciated the prompt resolution and transparency throughout the process.

I actively participate in creating training materials and documentation as part of my role. This includes drafting user guides, FAQs, and step-by-step troubleshooting guides. My focus is on making the content clear and accessible, enabling both clients and internal users to understand and utilize our products effectively.

My motivation stems from a deep commitment to customer satisfaction and problem-solving. Knowing that my efforts directly contribute to enhancing the client experience drives me to excel. Additionally, I thrive on challenges and enjoy collaborating with others to achieve common goals.

I am excited about the opportunity to work as a Technical Analyst at Vistar Media because of the company's innovation in the DOOH space and its commitment to simplifying advertising processes. I admire Vistar’s focus on customer satisfaction and collaboration, and I am eager to contribute my skills and passion to the team.