Principal Business Process Analyst

Overview

Our Enterprise Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.

As a Principal Business Process Analyst, you will be responsible for leading the analysis, design, and optimization of business processes across various departments within the organization. The ideal candidate will have a proven track record in process improvement, data analysis, and implementation of process changes. As a subject matter expert, the Principal Business Process Analyst will drive key initiatives aimed at improving operational performance, enhancing customer satisfaction, and delivering measurable business value.

This position will follow a hybrid model work approach( 3 days a week, Tuesday, Wednesday and Thursday working from GCC office, RMZ ecoworld, Bellandur, Bangalore)

Responsibilities

• Lead the identification, analysis, and documentation of business processes and workflows to identify areas for improvement and optimization
• Develop and implement process improvement strategies using methodologies such as Lean, Six Sigma, and BPMN (Business Process Model and Notation)
• Collaborate with business leaders, stakeholders, and IT teams to define business requirements and ensure alignment with organizational goals
• Conduct data analysis to identify trends, root causes of inefficiencies, and opportunities for automation or technology integration
• Create and present detailed reports, process maps, and documentation for both technical and non-technical audiences
• Design and facilitate workshops and training sessions to build process improvement capabilities across the organization
• Provide mentorship and guidance to junior business process analysts, fostering a culture of continuous improvement and learning
• Monitor the effectiveness of implemented process improvements and provide ongoing support to ensure sustained results
• Evaluate and recommend new tools, technologies, and software solutions to streamline business processes and enhance productivity
• Work closely with leadership to align process improvements with broader organizational objectives

Qualifications

• 8+ years of experience in business process analysis, process improvement, or related roles.
• Strong expertise in process modeling, mapping, mining, and analysis techniques
• Proven experience with Lean, Six Sigma, or other process improvement methodologies (certifications preferred)
• Excellent problem-solving, critical thinking, and analytical skills.
• Strong project management skills with the ability to lead complex initiatives
• Exceptional communication and interpersonal skills, with the ability to engage with both technical and business stakeholders effectively
• Experience with business process management and process mining software (e.g., Symbio, Celonis, or similar tools).
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Experience mentoring others
• Experience working on an Agile / Scrum team a plus
• Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred)
• Certification in Lean Six Sigma (Black Belt or Green Belt) and/or Business Process Management (BPM)
• Knowledge of Agile methodologies and their application to process improvement
• Experience in domains such as sales, marketing, product development, HR, supply chain, and manufacturing a plus

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.