IC Deeder

As an IC Deeder at Westgate Resorts, your primary responsibilities include serving as an Account Manager and finalizing the sales process initiated by Sales Representatives. You will verify the terms of the purchase, articulate the necessary contract documents, and manage each new account to ensure a seamless customer experience.

To apply for the IC Deeder position at Westgate Resorts, you must possess a valid real-estate license applicable in Florida, a notary public license, and at least one year of timeshare sales experience. These qualifications will prepare you for the essential tasks of managing accounts and finalizing sales agreements.

Westgate Resorts is committed to supporting its IC Deeders by providing ongoing training and resources to enhance your skills in account management and customer service. The company fosters a collaborative environment where team members can share best practices and succeed together in meeting customer expectations.

The work environment for an IC Deeder at Westgate Resorts is dynamic and customer-focused. You'll work closely with sales teams and new customers in a lively setting, and your contributions will be greatly valued as you help families create unforgettable vacations, all while enjoying the upbeat culture of Westgate Resorts.

Yes, previous sales experience, particularly in the timeshare industry, is necessary for the IC Deeder role at Westgate Resorts. This experience equips you with the insights required to guide customers through the finalization of their purchases effectively, ensuring a positive experience.

When discussing your experience in timeshare sales, focus on specific instances where you've successfully managed customer relationships and closed deals. Highlight any metrics or goals you've achieved to showcase your effectiveness in the role.

Handling a dissatisfied customer requires patience and effective communication. Begin by actively listening to their concerns, empathizing with their situation, and then proposing a solution that aligns with company policy while ensuring the customer's satisfaction.

A successful Account Manager excels in communication, has a customer-first attitude, and can effectively juggle multiple accounts. It’s crucial to build rapport with customers and provide them with clear guidance throughout the purchase process.

Verifying contract details is essential as it ensures transparency and trust between you and the customer. It prevents misunderstandings and builds a foundation for a positive long-term relationship while safeguarding the company’s interests.

Prioritizing tasks involves assessing deadlines and customer needs, then scheduling your work accordingly. Use tools like checklists or CRM software to keep track of tasks and ensure no account is overlooked.

Effective closing strategies include understanding the customer's needs, addressing any objections head-on, and creating a sense of urgency without being pushy. Establishing rapport and trust is also crucial in leading customers to a final decision.

Share a specific example from your experience where you identified a customer’s dissatisfaction and took action to resolve it. Highlight the steps you took to address their concerns and how it ultimately led to a positive outcome.

Key qualities for an IC Deeder include strong communication skills, empathy, attention to detail, and the ability to remain calm under pressure. These traits help build trust with customers and enable a smoother sales process.

Staying motivated requires setting personal goals and celebrating small successes along the way. Connecting with teammates for encouragement and sharing best practices also fosters a positive work atmosphere that propels motivation.

Demonstrate your knowledge of Westgate Resorts by discussing the wide variety of vacation destinations available, the company’s commitment to affordability, and its position as a leader in the timeshare industry. This shows your enthusiasm for the brand.