Senior Operations Manager

As a Senior Operations Manager at this company, you will oversee the onboarding, development, coaching, and performance management of drivers and helpers. Your role involves establishing positive relationships with frontline employees, conducting daily meetings for support, and ensuring safety practices are upheld. You will also handle performance management tasks, such as root cause investigations for incidents, maintenance of operational records, and regular audits of route documentation.

To qualify for the Senior Operations Manager position, you need an Associate's Degree or a High School Diploma/GED with at least two years of relevant work experience. Additionally, candidates must be at least 18 years old, legally eligible to work in the U.S., and possess a valid Driver's License.

A typical day for a Senior Operations Manager involves spending a majority of your time in the field with drivers and helpers. You will meet new employees to assist with their onboarding processes, conduct regular reviews to enhance their performance, and lead coaching conversations. Additionally, you will manage safety protocols, conduct root cause investigations for incidents, and evaluate customer sites for safety issues.

The company culture for Senior Operations Managers emphasizes collaboration, employee development, and safety. By spending time with frontline employees, you foster a family-like environment that values transparency and open communication. The company is dedicated to mentoring and coaching, ensuring that its employees feel supported in their career journeys.

As a Senior Operations Manager, you can expect a competitive total compensation package that includes Medical, Dental, and Vision coverage, Life Insurance, and Short Term Disability. There are also benefits like a Stock Purchase Plan, 401K matching, paid vacation, holidays, and personal days. Benefits may vary by site, but the company is committed to providing comprehensive support for its employees.

In this role, I focused on conducting detailed performance reviews, documenting progress, and regularly engaging in coaching conversations with staff to enhance their skills and drive improvement. My approach always prioritized open communication and setting measurable career goals.

I lead by example, emphasizing safety as a core priority. This includes conducting safety training, performing regular audits, and encouraging team members to voice concerns or suggestions about safety to foster an environment of continuous improvement.

I create structured onboarding processes that include personalized training sessions and regular feedback. Meeting with new employees daily helps establish trust and ensures that they feel supported in their new roles.

Motivation for my team comes from recognizing their achievements, providing growth opportunities, and maintaining an open-door policy for feedback. I believe in creating an environment where employees feel valued and heard.

I once faced a situation where performance metrics dipped significantly. I organized a team meeting to address the issues, gathered insights from frontline employees, and implemented targeted coaching and process changes that resulted in improved performance and morale.

Performance is assessed through routine documentation audits, direct observation, and feedback sessions. I believe in setting clear expectations and measuring performance against those while providing the necessary support to meet goals.

I take into account their individual strengths, interests, and aspirations. I work closely with each team member to develop personalized development plans that align with both their goals and the needs of the organization.

I address conflicts promptly by facilitating open discussions between the parties involved. My goal is to promote understanding and find common ground to ensure team cohesion and collaboration moving forward.

My approach is proactive, involving regular audits and training sessions to keep the team informed about regulations. I also establish a system for documenting compliance efforts to maintain accountability and transparency.

Clear communication is vital in my role as it fosters teamwork, enhances problem-solving, and ensures that all team members are aligned with operational goals. It builds trust and ensures that everyone feels included in the process.