Director, Product Management, Privileged Remote Access

As the Director of Product Management at Zscaler, this role encompasses defining detailed product requirements, collaborating with engineering teams to ensure successful execution, and owning product strategy. You'll also engage key customers and partners to promote product advocacy, while developing vital technical materials such as user guides and best practices. Your role will be central to ensuring cross-team collaboration drives product growth and adoption.

To be considered for the Director of Product Management role at Zscaler, candidates should have over 10 years of hands-on experience with networking concepts, including VPNs and SASE solutions, along with a deep understanding of identity management solutions. Proficiency in Python or related scripting languages is essential, alongside an ability to articulate complex technical solutions to diverse audiences. A Bachelor’s or Master’s Degree in Computer Science or Engineering is also needed.

Preferred qualifications for the Director of Product Management position at Zscaler include specific experience in Privileged Access Management with solutions from vendors like CyberArk or BeyondTrust. Knowledge of Operational Technology concepts and familiarity with container orchestration tools such as Docker and Kubernetes will also give candidates an edge when applying.

Zscaler is committed to creating an inclusive environment for all employees, including its Director of Product Management. The company values diversity, and the recruitment process is designed to ensure that qualified applicants from all backgrounds have equal opportunities for employment without regard to personal characteristics such as race, gender, or disability.

At Zscaler, as a Director of Product Management, you can expect a culture that is fast-paced, collaborative, and focused on innovation. The team comprises some of the brightest minds in the industry, all working towards a common goal of transforming cloud security. Zscaler not only prioritizes professional growth but also strives to maintain a work environment where every team member feels valued and included.

When answering this question, highlight any specific SASE solutions you've worked with and how they relate to Zscaler's offerings. Discuss your understanding of how SASE integrates network and security into a single cloud-based service and mention any successful projects or implementations.

Detail your approach to fostering communication and collaboration among various teams. Discuss your methods for scheduling alignment meetings, setting shared goals, and ensuring that all teams are informed and engaged throughout the product development cycle.

Share tactics you find effective in building relationships with customers and partners, such as hosting webinars, attending industry conferences, or creating informative content that showcases the product's value. Emphasize your proactive approach to customer feedback and integration into product development.

Discuss how user guides play a critical role in ensuring product usability and customer satisfaction. Explain your process for creating these guides, how you gather user input, and the way you incorporate best practices to make them as helpful as possible.

Talk about any direct experience with identity management platforms like Auth0 or Azure B2C. Highlight your understanding of SAML and OIDC protocols and how they contribute to secure applications and user experiences.

Describe your strategies for breaking down complex technical concepts into digestible information. This could involve using analogies, visual aids, or custom-tailored presentations, depending on the audience's knowledge level.

Outline your approach to product strategy development, including market research, customer assessments, and identifying business objectives. Share examples of strategies you've developed and their successful outcomes.

Talk about your process for gathering customer feedback through surveys, interviews, or usability testing. Emphasize the importance of incorporating this feedback into product iterations to enhance customer satisfaction and usability.

Discuss methods you utilize for post-launch analytics, gathering user feedback, and maintaining engagement with customers. Explain how you assess performance metrics and what actions you take to enhance product visibility and adoption.

Reflect on your personal journey into product management, emphasizing your passion for technology, solving complex problems, and your desire to create impactful products. Share what excites you most about the field and your vision for the future.