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Clinical Educator (RN)

At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.


Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.


21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.


Key accomplishments include:

San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.

Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.


Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.


All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.


We are seeking a dedicated and innovative Home Health Educational Leader to join our growing home health company. This position plays a critical role in advancing the skills and knowledge of our new clinicians and therapists, setting them up for success in their roles.


In this hybrid role, combining office and field responsibilities, you will train and mentor new clinicians, contribute to the creation and delivery of educational programs, share clinical best practices, and provide ongoing training to existing staff. Your efforts will enhance patient care, foster professional growth, and support operational excellence.


This position is based at our Walnut Creek office.


In this role, you will:
  • Facilitate new employee orientation (in-person & virtual) and annual education needs assessments, including competency programs to improve professional development activities and patient outcomes.
  • Oversee the Clinical Learning Management System: review current processes and identify/develop 21HHS-specific training and learning programs.
  • Develop (in-person & virtual) group-specific educational programs based on target audience and learner needs.
  • Evaluate activity effectiveness and making necessary adjustments, informed by evaluation analysis.
  • Partner with clinical leaders to promote and deliver skill, knowledge, and professional development programs.
  • Act as a liaison with local clinical programs for staff competency validation.
  • Design and manage the preceptor program. 


To be successful in this role, you have:
  • Proven experience in identifying, developing, designing, implementing, and measuring best-in-class education programs in clinical management learning programs. 
  • Minimum Bachelor of Science in Nursing (Health Education is preferred).
  • 3-5 years of clinical experience.
  • Experience with MedBridge or other Clinical Learning Management Systems is a desired
  • Leadership skills are highly preferred.
  • Self-directed, critical thinking skills with outstanding interpersonal skills, organization, and computer literacy.
  • Excellent observation, verbal, and written communication skills, along with problem-solving abilities.
  • Current CA Registered Nurse license, American Heart Association certified Basic Life Support (BLS) certification.
  • Valid CA Driver's License with an acceptable driving record. (All licenses and certifications must be current at the time of hire and sustained throughout employment.)
  • High level of clinical knowledge in home health care is preferred.
  • Must stay current with annual compliance training and certifications.
  • Willingness and ability to travel from Sacramento to Santa Cruz as business needs arise.


21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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What You Should Know About Clinical Educator (RN), 21st Century Home Health Services Inc.

At 21st Century Home Health Services (21HHS), we’re excited to announce an opening for a Clinical Educator (RN) in Walnut Creek, California! We pride ourselves on treating every patient like family, and we showcase this commitment through our exceptional team of over 400 employees, all dedicated to delivering high-quality care to more than 3,000 patients across a vast area. As the largest home health agency in San Francisco and a top workplace, we cultivate an environment that values empathy, compassion, and support amongst our clinicians. In this impactful hybrid role, you'll be pivotal in enhancing the skills and knowledge base of new clinicians and therapists, through training and mentoring initiatives. Your work will involve developing and delivering engaging educational programs, conducting orientation sessions, and collaborating with clinical leaders to promote ongoing learning. With the goal of improving patient outcomes and fostering professional growth, you’ll help to shape the future of home health care. Your expertise will not only meet the educational needs of our new staff but also contribute to maintaining our industry-leading success, including low hospital readmission rates and high employee satisfaction. If you're passionate about creating a culture of continuous learning in a dynamic and supportive environment, we invite you to join our team and make a difference in the lives of our patients.

Frequently Asked Questions (FAQs) for Clinical Educator (RN) Role at 21st Century Home Health Services Inc.
What are the key responsibilities of the Clinical Educator (RN) at 21st Century Home Health Services?

As a Clinical Educator (RN) at 21st Century Home Health Services, your primary responsibilities include facilitating new employee orientation, overseeing the Clinical Learning Management System, and developing educational programs tailored to the needs of new and existing staff. You'll also evaluate the effectiveness of training initiatives, partner with clinical leaders to ensure comprehensive skill development, and manage the preceptor program to support our growing team of healthcare professionals.

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What qualifications are required for the Clinical Educator (RN) position at 21HHS?

To qualify for the Clinical Educator (RN) position at 21st Century Home Health Services, candidates must possess a Bachelor of Science in Nursing, with a preference for those with a focus on Health Education. Additionally, you should have 3-5 years of clinical experience, a current California RN license, and certifications such as Basic Life Support (BLS). Leadership experience and familiarity with clinical learning management systems like MedBridge are also desirable.

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What makes the Clinical Educator (RN) role at 21HHS unique?

The Clinical Educator (RN) role at 21st Century Home Health Services is unique due to its combination of office and field responsibilities, offering the opportunity to actively engage with clinical staff and patients alike. The position fosters a culture of professional growth and educational excellence, ensuring that clinicians are well-prepared to provide high-quality care, ultimately enhancing patient outcomes and job satisfaction.

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How does 21st Century HHS support professional development for the Clinical Educator (RN)?

At 21st Century Home Health Services, we believe in investing in our employees' professional development. As a Clinical Educator (RN), you will have access to resources for continuing education, opportunities to attend industry conferences, and support in obtaining further certifications. We also encourage collaboration with other clinical leaders to promote knowledge sharing and best practices.

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What kind of work environment can a Clinical Educator (RN) expect at 21HHS?

The work environment at 21st Century Home Health Services is supportive, empowering, and culture-driven. We have been recognized as one of the top workplaces in the Bay Area thanks to our commitment to employee engagement and satisfaction. Here, you will find open communication channels, recognition for hard work, and a shared mission to deliver outstanding patient care, all while being part of a collaborative and compassionate team.

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Common Interview Questions for Clinical Educator (RN)
Can you describe your experience with developing educational programs in a clinical setting?

When answering this question, highlight specific examples of educational programs you have created or contributed to. Discuss your approach to identifying educational needs, designing content, and evaluating the effectiveness of programs. Emphasize your ability to tailor initiatives to various learning styles and clinical roles to ensure the development of essential skills.

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How do you assess the training needs of new clinicians?

You could explain that assessing training needs typically involves reviewing competence assessments, conducting interviews, and observing clinical practice. Describe your methods for gathering feedback from new hires and clinical leaders to build a comprehensive training plan that addresses gaps and supports effective onboarding.

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What strategies do you use to engage staff during educational sessions?

Discuss specific techniques to engage staff, such as interactive learning activities, hands-on demonstrations, or group discussions. Highlight your ability to create a comfortable environment that encourages participation, as well as your experience with virtual learning tools to reach clinicians in various locations.

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How would you handle a situation where a new clinician is struggling with the training process?

It’s crucial to approach this scenario with empathy and a constructive mindset. Describe how you would assess the clinician's challenges, offer additional support or resources, provide one-on-one mentoring, and adjust training methods if necessary. Emphasize your commitment to their success and growth.

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What role do you think a Clinical Educator (RN) plays in enhancing patient care?

In your response, discuss the significance of ongoing education and skill development in clinical roles, and how a Clinical Educator can bridge the gap between theory and practice. Highlight your view that enhancing clinician competencies directly translates to improved patient outcomes and higher satisfaction.

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How do you evaluate the effectiveness of your educational programs?

You may want to explain your method of collecting feedback from participants, as well as using performance metrics to assess how education translates into practice. Illustrate your ability to adapt programs based on evaluations and results to continuously improve educational offerings.

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Can you give an example of a successful training initiative you've led?

Outline a specific training initiative you led, including the objectives, how you executed it, and what measurable outcomes resulted from it. This will demonstrate your experience and ability to design impactful programs that resonate with staff.

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How do you stay current with changes in clinical practices and educational methodologies?

Discuss how you maintain your knowledge by participating in professional development opportunities, subscribing to relevant journals, attending conferences, and engaging with professional networks. Emphasize the importance of staying informed and continuously evolving in the rapidly changing healthcare landscape.

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What leadership qualities do you believe are essential for a Clinical Educator?

Mention qualities like effective communication, empathy, adaptability, and the capability to motivate and inspire others. Discuss how these traits contribute to fostering a positive learning environment and achieving team goals.

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What motivates you as a Clinical Educator?

Share your passion for teaching, mentoring, and seeing others grow professionally. Highlight how making a difference in patient and clinician outcomes drives your motivation and satisfaction in this role, illustrating your commitment to excellence in healthcare education.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 5, 2025

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