Job details

Regional Manager, Welcome Advisors

Company Description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
Win The Right Way: We see organizational integrity as the foundation for how we operate.
Embrace Change: We innovate and constantly evolve.

Job Description

An exciting opportunity to join the Welcome Advisor Team at A Place for Mom as a Regional Manager, overseeing a remote call-center team of 12-15 Welcome Advisors. Welcome Advisors are sales professionals focused on helping families through the intake process, scheduling tours, and referring them to Community Customers that best fit their needs, while working leads provided by APFM. The Regional Manager is responsible for driving daily sales activity and creating and executing a sales plan for market growth by increasing the number of family move-ins to Community Customers.

Responsibilities:

Lead, manage, and develop a high performing, results driven sales team via recruitment, training, daily coaching, and motivating
Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum conversion rate outcomes
Train, mentor and manage team on consultative phone sales practices leveraging each family’s unique needs to refer appropriate customer communities and secure tour appointments on the first call
Manage performance of the team to maximize outcomes
Achieve and exceed sales goals monthly to achieve company goals
Prepare and report on market performance to Senior Leadership team as required
Collaborate with cross-functional partners on scheduling, sales advancement, customer relationships, marketing and other areas as needed
Occasional overnight travel required for Divisional and Organizational Sales Meetings, with additional local travel to visit our community customers in the market

Qualifications

Three or more years of experience successfully leading a sales team to exceed KPIs and sales targets, preferably in a call center environment
Passionate about managing by metrics
Track record of developing new sales talent into top performers
Ability to manage seasoned sales talent to maximize their performance
Ability to solve personnel issues both timely and professionally
Promotes a positive and energetic sales atmosphere with the team
Ability to deliver results, while working in a highly independent environment
Track record of strong collaboration with other departments or business functions, with focus on achieving shared goals
Strong communication skills with both internal and external stakeholders at all levels
Effective time management skills
Strong computer skills, including Word and Excel. Access to a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection

Compensation

Base Salary Range: $90,000-$105,000
On Target Earnings: $140k
Benefits:
- 401(k) plus match
- Health insurance
- Dental insurance
- Vision Insurance
- Paid Time Off

#LI-AR1

#LI-REMOTE

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Average salary estimate

$97500 / YEARLY (est.)

min

max

$90000K

$105000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Regional Manager, Welcome Advisors, A Place for Mom

Join our fantastic team at A Place for Mom as a Regional Manager to lead a dynamic group of Welcome Advisors in Minneapolis, MN! We’re excited to invite a passionate leader who can inspire a remote call-center team of about 12-15 people, guiding them as they assist families in finding the best senior care options for their loved ones. As a Regional Manager, you’ll be at the helm of driving daily sales activities, developing a targeted sales plan to boost family move-ins to our Community Customers. Your responsibilities will involve mentoring and coaching your team, ensuring that each call is leveraged for maximum conversion rates. We pride ourselves on our culture of empathy, teamwork, and integrity, which you will embody while preparing market performance reports for our Senior Leadership team. If you have three or more years of experience leading sales teams, especially in a call center setup, this could be a perfect fit! You should be comfortable managing metrics, fostering a positive sales environment, and driving results even while working independently. Your contributions will not just help families but also create a nurturing workplace environment that champions diversity, inclusion, and growth. Plus, with a competitive salary range and comprehensive benefits, you’ll find that A Place for Mom is not just a job—it’s a mission-driven career path that supports making a real difference in people’s lives.

Frequently Asked Questions (FAQs) for Regional Manager, Welcome Advisors Role at A Place for Mom

What responsibilities does a Regional Manager at A Place for Mom have?

As the Regional Manager at A Place for Mom, your primary responsibilities include leading and developing a results-driven team of 12-15 Welcome Advisors. You'll oversee daily sales activities, create and execute a sales plan for market growth, and guide your team in maximizing conversion rates during calls. Additionally, you’ll prepare market performance reports and collaborate with cross-functional teams to enhance our sales efforts.