Job details

Area Manager

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets across 20 states.

I am excited to enter the Atlanta market to serve more clients near you. Our operations will begin in January of 2025, and we are currently looking for high performers to join us! The Area Manager will be a key player in strategies and execution leading to establishing our presence in Atlanta.

Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 6-20 field employees to include: service technicians, maintenance technicians, door installers and warehouse employees.)

You Should Apply If:

✔️You are a master of ownership. You see a problem, you solve the problem!
🧑‍🤝‍🧑You train and coach for performance like your life is depending on it
⚙️You lead by example, leveraging company's vision and values
⚡You have a bias for action and you make it happen every day
📈You are self-motivated and combined with business acumen, all you do is win, win, win

You Shouldn’t Apply If:

You prefer working where there is no one to talk to
You think that management is "chill"
Systems/software scare you

The Job:

Provide direct oversight and guidance to up to 20 field employees to include: service technicians, maintenance technicians, installers and warehouse employees
Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
Responsible for batch/deposits, tracking expenses, and purchasing
Track budgets and profit and loss statements
Actively monitor and manage fleet in collaboration with Fleet team
Attend home and trade shows
Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
Owns customer escalation management as well as providing expert help for technician calls
Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
Monitors video footage from fleet vehicles
Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
Verify Employee timecards every week to ensure approved overtime and payroll accuracy
Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
Assist technicians in the field and participate in operational ride alongs as needed
Traveling to job sites for unannounced audit of quality of work
All other job duties as assigned.

Basic Requirements:

Be nice! I know, we shouldn’t have to say that, but we mean it
Minimum of 5 years managerial experience supporting and training a team
Preferred prior knowledge of garage door parts and/or the home service industry
Bachelor’s Degree in a related field is preferred but not required
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient with CRM system (Service Titan)

Physical Requirements:

Prolonged periods of standing and working on a computer
Ability to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)
Must be able to lift up to 50 pounds at times

Benefits and other cool stuff:

· Medical, dental, vision, 401K

· Paid Time Off

· Weekly Pay

· Internal Promotion opportunities

· Company swag

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

A1 Garage Door Service Glassdoor Company Review

4.7

A1 Garage Door Service DE&I Review

4.7

CEO of A1 Garage Door Service

Thomas Mello

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Area Manager , A1 Garage Door Service

Hey there, I'm Tommy, the CEO of A1 Garage Door, and I'm thrilled you're interested in our Area Manager position in Lawrenceville! Since our founding in 2007, we’ve grown to become North America’s largest residential garage door service company, and we’re ready to take Atlanta by storm in January 2025. As an Area Manager, you will play a pivotal role in establishing our new market presence, ensuring the growth and success of your team, which includes service technicians, maintenance staff, and installers. Your day-to-day will be dynamic; you’ll provide hands-on guidance and performance coaching, tackle recruitment processes, and oversee employee development seamlessly. We want someone who embraces ownership and sees challenges as opportunities to excel. If you're self-motivated, have solid managerial experience, and thrive in a fast-paced environment, this could be the perfect fit for you. At A1 Garage Door, we value strong leadership, and your contributions will help us achieve our mission while maintaining our commitment to our core values. You’ll be expected to track budgets, manage fleet operations, and maintain high-quality work standards. Plus, we believe in cultivating positive work relationships, so engaging with your team and crafting a motivating atmosphere is key. If you’re ready to roll up your sleeves and lead with purpose, join us at A1 Garage Door and be part of our exciting journey together!

Frequently Asked Questions (FAQs) for Area Manager Role at A1 Garage Door Service

What are the primary responsibilities of an Area Manager at A1 Garage Door?

As an Area Manager at A1 Garage Door, your main responsibilities will include overseeing the performance and development of 6-20 field employees, monitoring budgets and expenses, and ensuring a high standard of customer service. You will also be actively involved in recruitment processes, employee training, and coaching for performance improvement, all of which contribute to establishing our new Atlanta market. Your role is crucial in driving both operational success and team morale.