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Maintenance Technician

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. 

I started the company in 2007, and we have since grown to cover almost half the United States. Our vision is to become America’s largest and most trusted garage door company. 

As a Maintenance Technician, you will be responsible for handling our Annual Maintenance Club Tune Ups. Our team will train you on everything you need to know to thrive in your very own market.  No previous experience with garage doors required, we got you! 

 

You Should Apply If:  

  • 🎯You love to make things work perfectly 

  • 🗣️You can explain mechanical things in a simple way 

  • 💡You like to help people and solve problems for them 

  • ‍⚙️Your peers describe you as methodical, reliable and trustworthy 

  • 📈 You’re self-motivated and enjoy working autonomously 

  • ‍‍⚡You move fast, you’re always busy and no task is too small or too big 

  • 🛠️You should DEFINITELY apply if you have experience with repairs and maintenance in the home service industry, manufacturing, automotive,  etc. 

 

You Shouldn’t Apply If: 

  • You prefer working where there are no customers to talk to 

  • You think that manual labor is for other people 

  • You are not weather resistant (hot/cold depending on geography)  

  • You are not likely to follow what you were taught in class and apply it with gusto 

 

The Job:  

  • Handling our Annual Maintenance Club Tune Ups 

  • Complete garage door Inspections, following a check list 

  • Handling call back visits when we don’t get it right the first time 

  • Focus on turning negative experiences into positive experiences 

  • Educate customer on their door and findings from the inspection 

  • Receiving POs for the warehouse and updating inventory with the exact counts 

  • Assisting the Area Manager or Market Lead with load outs for techs and installers 

  • Maintaining physical counts in warehouse and updating Inventory 

 

Basic Requirements:  

  • Be nice! I know, we shouldn’t have to say that, but we mean it.  

  • Able to bend, climb, kneel and stand for long periods 

  • Physically able to lift 50lbs 

  • Valid driver’s license for at least 3 years with a clean driving record 

  • Ability to pass a pre-employment drug test (not including THC) and criminal background check 

  • Knowledge of basic software such as navigation apps, Google etc as well as tablet and computer use 

  • Basic knowledge of hand tools  

  • GED or HS diploma not required, however reading skills as well as basic math skills (measurements, payments) are required.  

  • Professional appearance 

  • Employment requires current eligibility to legally work in the United States 

 

The Journey of a Maintenance Technician:  

  • Apprenticeship starts in your local market where you will be paired with a technician for 3-6 weeks and you get to learn the ins and outs of the job. After a successful apprenticeship, you will finish your training at our A1 Training Academy in Phoenix, AZ.  

  • A1 covers flights and accommodations for the duration of your training in Phoenix.  

  • During the 4 week training, you will build upon the skills that you have acquired during apprenticeship.  

  • Once you complete training, you will graduate to a junior maintenance technician. You will perform your duties as a technician in the market you chose to work in. Boom! 

 

Pay, benefits, other cool stuff: 

  • $21/hr + performance based bonus. Paid weekly.  

  • Training weeks are compensated at $1,000/wk 

  • $1K bonus at end of apprenticeship, + $1K bonus when you graduate from the Academy 

  • Get your very own A1 wrapped van or truck with a gas card. Tools provided. 

  • Steady job flow with your very own dispatcher to keep you busy 

  • Medical, dental, vision, 401K 

 

Interview Process:   

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit for A1. And that we are the right fit for you!  

 

  • After we review your application, you will be contacted for an interview with a recruiter if we want to know more. Plan on up to 45 minutes.  

  • Next step is an interview with the Area manager. Plan on approximately 30 minutes.  

  • Next step is when the fun begins: you will be invited to ride along with one of our technicians so you can see what life at A1 is really like. Plan on ½ day.  

Benefits and other cool stuff:

¡ Medical, dental, vision, 401K

¡ Paid Time Off

¡ Weekly Pay

¡ Internal Promotion opportunities

¡ Company swag

 A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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CEO of A1 Garage Door Service
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Average salary estimate

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$43680K
$43680K

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What You Should Know About Maintenance Technician , A1 Garage Door Service

👋 Hey there! I’m Tommy, CEO of A1 Garage Door, and I’m thrilled to tell you about our Maintenance Technician position in Lawrenceville. Since our start in 2007, we’ve grown to cover almost half the US, aiming to become America’s most trusted garage door company. As a Maintenance Technician, you’ll be a vital part of our Annual Maintenance Club Tune Ups. No prior garage door experience? No problem! We’ll equip you with all the training you need to excel. If you love making things work seamlessly and enjoy explaining mechanical nuances, this role is perfect for you. Your quick thinking and methodical approach will help us transform customer experiences, ensuring their garage doors are in top shape. You’ll be performing thorough inspections, managing callbacks, and providing education on door mechanics. Remember, you’ll also help maintain warehouse inventory, ensuring everything is in order. We value friendliness and reliability; those traits shine in our team! Physically, you should be able to lift 50lbs and carry out various movements like climbing or kneeling. We cover training expenses, ensuring you graduate ready to take on your market. Plus, we offer competitive pay, bonuses, a company vehicle, and solid benefits. If you're ready to be self-motivated and enjoy working autonomously while helping others, apply now to join A1 Garage Door!

Frequently Asked Questions (FAQs) for Maintenance Technician Role at A1 Garage Door Service
What responsibilities does a Maintenance Technician at A1 Garage Door have?

As a Maintenance Technician at A1 Garage Door, you'll primarily handle our Annual Maintenance Club Tune Ups, performing thorough garage door inspections and managing any necessary callbacks. You will educate customers on their garage doors and ensure they feel satisfied with our service. Additionally, you'll help maintain warehouse inventory and assist the Area Manager or Market Lead with various tasks.

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What qualifications are needed for the Maintenance Technician role at A1 Garage Door?

While a GED or high school diploma is not required, candidates for the Maintenance Technician position at A1 Garage Door should possess reading and basic math skills. A clean driving record and a valid driver's license for at least three years are also necessary. Physical fitness is important, as you need to be able to lift 50 lbs and be active throughout your day.

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Is previous experience required to be a Maintenance Technician at A1 Garage Door?

No previous experience with garage doors is required to become a Maintenance Technician at A1 Garage Door. We provide comprehensive training, including an apprenticeship and a four-week training in Phoenix, Arizona, to equip you with all the skills you'll need.

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What training does A1 Garage Door provide for Maintenance Technicians?

A1 Garage Door offers a robust training program for Maintenance Technicians. You'll start with an apprenticeship in your local market, paired with an experienced technician. Once you complete that, you'll attend our A1 Training Academy in Phoenix, Arizona, where we cover all aspects of the job in an interactive environment.

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What benefits are available for a Maintenance Technician at A1 Garage Door?

As a Maintenance Technician at A1 Garage Door, you can enjoy several benefits, including medical, dental, and vision insurance, a 401K plan, weekly pay, paid time off, and bonuses upon finishing your apprenticeship and training. Additionally, you'll receive a company vehicle and tools necessary for your job.

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Common Interview Questions for Maintenance Technician
What interests you about the Maintenance Technician position at A1 Garage Door?

When answering this question, highlight your passion for mechanics and customer service. Mention your eagerness to learn and contribute positively to A1 Garage Door's mission and explain how this role aligns with your career aspirations.

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How do you handle difficult customer interactions?

Demonstrate your communication and problem-solving skills. You could describe a past experience where you turned a negative interaction into a positive one, showcasing your ability to listen, empathize, and find solutions that meet customers' needs.

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What experience do you have with mechanical repairs?

Share any relevant experience, even if it’s from home projects or previous jobs. Highlight your enthusiasm for learning and your skills in general maintenance and repair work that relates to the Maintenance Technician role.

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How do you stay organized while juggling multiple tasks?

Discuss your organizational skills and methods you use, like checklists or time management techniques, to stay on top of tasks. Being systematic and methodical is key in a role like this, and demonstrate that you can balance multiple responsibilities effectively.

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Can you describe a time when you had to learn something new quickly?

Use a specific example to illustrate your ability to learn on the job. Highlight how you approached the learning process and what resources you used, turning the experience into an opportunity for growth.

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What tools are you comfortable using as a Maintenance Technician?

Mention specific hand tools and any software you’re familiar with that may be relevant to the position. Your comfort with technology and basic tools will show that you are prepared for the hands-on nature of this role.

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What do you think makes a successful Maintenance Technician?

You can touch on various attributes such as reliability, problem-solving skills, and a customer-first attitude. Also emphasize the importance of teamwork and continuous learning in building a successful career as a Maintenance Technician.

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How would you approach a situation where you couldn't solve a customer's problem immediately?

Explain your strategy for handling such situations, such as remaining calm, communicating clearly with the customer, and involving a supervisor if necessary. Your ability to manage expectations and maintain positive customer relations is crucial.

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What motivates you to work in a technical field like this?

Your answer can reflect your passion for technology, mechanical systems, and customer interaction. It's also helpful to mention the satisfaction you derive from problem-solving and making things work effectively.

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How do you prioritize your tasks during a busy day?

Illustrate your prioritization process. You could mention assessing the urgency of tasks, creating lists, or scheduling tasks based on the workload. Showing that you can maintain efficiency and quality under pressure is key.

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Full-time, on-site
DATE POSTED
December 10, 2024

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