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Maintenance Technician, Northern Arizona

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. 

I started the company in 2007, and we have since grown to cover almost half the United States. Our vision is to become America’s largest and most trusted garage door company. 

As a Maintenance Technician, you will be responsible for handling our Annual Maintenance Club Tune Ups. Our team will train you on everything you need to know to thrive in your very own market.  No previous experience with garage doors required, we got you! 

 

You Should Apply If:  

  • 🎯You love to make things work perfectly 

  • 🗣️You can explain mechanical things in a simple way 

  • 💡You like to help people and solve problems for them 

  • ‍⚙️Your peers describe you as methodical, reliable and trustworthy 

  • 📈 You’re self-motivated and enjoy working autonomously 

  • ‍‍⚡You move fast, you’re always busy and no task is too small or too big 

  • 🛠️You should DEFINITELY apply if you have experience with repairs and maintenance in the home service industry, manufacturing, automotive,  etc. 

 

You Shouldn’t Apply If: 

  • You prefer working where there are no customers to talk to 

  • You think that manual labor is for other people 

  • You are not weather resistant (hot/cold depending on geography)  

  • You are not likely to follow what you were taught in class and apply it with gusto 

 

The Job:  

  • Handling our Annual Maintenance Club Tune Ups 

  • Complete garage door Inspections, following a check list 

  • Handling call back visits when we don’t get it right the first time 

  • Focus on turning negative experiences into positive experiences 

  • Educate customer on their door and findings from the inspection 

  • Receiving POs for the warehouse and updating inventory with the exact counts 

  • Assisting the Area Manager or Market Lead with load outs for techs and installers 

  • Maintaining physical counts in warehouse and updating Inventory 

 

Basic Requirements:  

  • Be nice! I know, we shouldn’t have to say that, but we mean it.  

  • Able to bend, climb, kneel and stand for long periods 

  • Physically able to lift 50lbs 

  • Valid driver’s license for at least 3 years with a clean driving record 

  • Ability to pass a pre-employment drug test (not including THC) and criminal background check 

  • Knowledge of basic software such as navigation apps, Google etc as well as tablet and computer use 

  • Basic knowledge of hand tools  

  • GED or HS diploma not required, however reading skills as well as basic math skills (measurements, payments) are required.  

  • Professional appearance 

  • Employment requires current eligibility to legally work in the United States 

 

The Journey of a Maintenance Technician:  

  • Apprenticeship starts in your local market where you will be paired with a technician for 3-6 weeks and you get to learn the ins and outs of the job. After a successful apprenticeship, you will finish your training at our A1 Training Academy in Phoenix, AZ.  

  • A1 covers flights and accommodations for the duration of your training in Phoenix.  

  • During the 4 week training, you will build upon the skills that you have acquired during apprenticeship.  

  • Once you complete training, you will graduate to a junior maintenance technician. You will perform your duties as a technician in the market you chose to work in. Boom! 

 

Pay, benefits, other cool stuff: 

  • $21/hr + performance based bonus. Paid weekly.  

  • Training weeks are compensated at $1,000/wk 

  • $1K bonus at end of apprenticeship, + $1K bonus when you graduate from the Academy 

  • Get your very own A1 wrapped van or truck with a gas card. Tools provided. 

  • Steady job flow with your very own dispatcher to keep you busy 

  • Medical, dental, vision, 401K 

 

Interview Process:   

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit for A1. And that we are the right fit for you!  

 

  • After we review your application, you will be contacted for an interview with a recruiter if we want to know more. Plan on up to 45 minutes.  

  • Next step is an interview with the Area manager. Plan on approximately 30 minutes.  

  • Next step is when the fun begins: you will be invited to ride along with one of our technicians so you can see what life at A1 is really like. Plan on ½ day.  

Benefits and other cool stuff:

¡ Medical, dental, vision, 401K

¡ Paid Time Off

¡ Weekly Pay

¡ Internal Promotion opportunities

¡ Company swag

 A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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CEO of A1 Garage Door Service
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Average salary estimate

$46840 / YEARLY (est.)
min
max
$43680K
$50000K

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What You Should Know About Maintenance Technician, Northern Arizona, A1 Garage Door Service

Hey there! I'm Tommy, the CEO of A1 Garage Door, and I’m excited to introduce the Maintenance Technician role at our Cottonwood location. We’re all about becoming America’s most trusted garage door company, and we want you to be part of our journey! As a Maintenance Technician, you’ll dive into handling our Annual Maintenance Club Tune Ups, ensuring that our customers' garage doors are in tip-top shape. Don't worry if you're new to garage doors; our awesome team will train you on everything you need to succeed right in your own market! We're looking for someone who is not only skilled in repairs and maintenance but who also loves to make things work perfectly and enjoys helping people. If you're reliable, self-motivated, and enjoy some hands-on work, then this is the role for you! You'll be responsible for tasks like conducting garage door inspections, educating customers, managing inventory, and assisting your Area Manager. Plus, the compensation is great at $21/hr, with a chance for performance bonuses, and we even cover your training costs! There’s so much more to discover about the exciting journey ahead for a Maintenance Technician at A1 Garage Door. Ready to join a company that values people just as much as technical skills? Let’s get rolling!

Frequently Asked Questions (FAQs) for Maintenance Technician, Northern Arizona Role at A1 Garage Door Service
What are the key responsibilities of a Maintenance Technician at A1 Garage Door?

As a Maintenance Technician at A1 Garage Door, your key responsibilities will include performing Annual Maintenance Club Tune Ups, conducting garage door inspections, handling callback visits, and educating customers about their doors. You'll play a vital role in ensuring customer satisfaction and maintaining high-quality service standards.

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What qualifications do I need to become a Maintenance Technician at A1 Garage Door?

To qualify as a Maintenance Technician at A1 Garage Door, you should have a valid driver’s license, be able to lift up to 50 lbs, and possess basic reading and math skills. Experience in repairs and maintenance, especially in the home service or automotive industries, is a plus but not required. We're more focused on your eagerness to learn and help out!

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Does A1 Garage Door provide training for new Maintenance Technicians?

Absolutely! A1 Garage Door offers a comprehensive training program for new Maintenance Technicians. After a 3-6 week hands-on apprenticeship in your local market, you’ll attend our A1 Training Academy in Phoenix, AZ. We even cover your flights and accommodations during training, so you can focus on becoming the best technician you can be!

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What are the benefits of working as a Maintenance Technician for A1 Garage Door?

As a Maintenance Technician at A1 Garage Door, you’ll enjoy a competitive hourly wage of $21, performance-based bonuses, health benefits, a retirement plan, and paid time off. Plus, you get your own A1-branded vehicle with a gas card and tools provided to make your work life easier!

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What is the process of applying for the Maintenance Technician role at A1 Garage Door?

The application process for the Maintenance Technician role at A1 Garage Door starts with submitting your application. If selected, you will go through a recruiter interview, followed by an interview with the Area Manager, and finally, a ride-along day to see the job in action. It’s thorough but designed to ensure a great fit for both you and our team!

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Common Interview Questions for Maintenance Technician, Northern Arizona
What experience do you have that prepares you for the Maintenance Technician role at A1 Garage Door?

When answering this question, think about your hands-on experience with mechanical systems, repairs, or maintenance in any industry. Highlight specific skills or projects that align with the responsibilities of a Maintenance Technician, emphasizing your ability to troubleshoot and solve problems efficiently.

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How would you handle a situation where a customer is unhappy after a service call?

In responding to this question, focus on your interpersonal skills. Explain that you would listen to the customer's concerns, empathize with their situation, and take steps to resolve the issue, whether through a follow-up visit or explaining the maintenance performed. Show that customer satisfaction is your priority.

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Can you describe your approach to handling multiple tasks during a busy day?

Here, you want to emphasize time management and organization. Discuss your method for prioritizing tasks, ensuring that urgent customer needs are addressed promptly while maintaining a systematic approach to record-keeping and inspections.

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Why do you want to work for A1 Garage Door as a Maintenance Technician?

Your answer should reflect your interest in the company and its values. Discuss what excites you about working at A1 Garage Door, such as its growth potential, commitment to customer service, or the supportive training environment that encourages continuous learning.

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What knowledge do you have about garage door systems and maintenance?

If you have any previous related knowledge, this is the time to share it! Explain the basics of how garage doors function, common issues you’ve encountered or solved, and your willingness to learn more about garage systems through training at A1.

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How do you prioritize safety in your work as a Maintenance Technician?

Safety should be a priority in your response. Discuss the importance of following safety protocols, using protective gear, and being aware of your surroundings while on the job, particularly when working with tools or in unfamiliar environments.

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What would you do if you found an issue during an inspection you weren't able to resolve on-site?

Focus on the importance of communication and problem-solving. Explain that you would document the issue, inform the customer about the problem clearly, and arrange for a follow-up visit or specialist if necessary, ensuring they feel supported throughout the process.

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Can you provide an example of a time you had to learn something new quickly?

Choose a situation from your past where you had to adapt and learn under pressure, highlighting your ability to embrace challenges. Describe the steps you took to become proficient and how it positively impacted the outcome.

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How would you cultivate a positive experience for your customers?

Your answer could include strategies like effective communication, keeping customers informed during the maintenance process, and being responsive to their needs and concerns. Emphasize your friendly demeanor and how it can enhance interactions.

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What role does teamwork play in the Maintenance Technician position at A1 Garage Door?

Discuss the importance of collaboration in the Maintenance Technician role, whether it's working with your fellow technicians, assisting the Area Manager, or communicating effectively with customers. Highlight that teamwork often leads to more efficient operations and better service delivery.

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Full-time, on-site
DATE POSTED
December 13, 2024

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