Customer Master Data Analyst - job 4 of 5

At AbbVie, a Customer Master Data Analyst is responsible for implementing changes to SAP master data, coordinating data setups and validation processes, and engaging in projects that drive improvements across various functional areas. This role also involves collaborating with business units to resolve master data issues, ensuring data quality and compliance, and designing insightful Power BI reports that facilitate data analysis.

To be a successful Customer Master Data Analyst at AbbVie, candidates should hold a Bachelor's degree, preferably in Finance or Accounting. Experience in master data management within SAP is crucial, as well as familiarity with SAP S4/HANA and data management tools like DSP. Strong communication skills and the ability to thrive in a fast-paced environment are also key qualifications that AbbVie seeks.

In the role of Customer Master Data Analyst at AbbVie, you will primarily work with SAP master data management tools, especially SAP S4/HANA. Familiarity with SAP Analytics Cloud (SAC) and Power BI for designing reports and dashboards is highly beneficial. Knowledge of data governance practices using data management tools like DSP will also be crucial in ensuring data integrity and accuracy.

The Customer Master Data Analyst at AbbVie plays a significant role in supporting business objectives by ensuring data accuracy and consistency. By implementing operational improvements and following established procedures, the analyst helps maintain business continuity. Additionally, collaborating with various stakeholders to understand reporting needs and providing meaningful data insights through Power BI dashboards aids decision-making across the organization.

At AbbVie, a Customer Master Data Analyst has plenty of opportunities for growth. Engaging in cross-functional projects allows analysts to broaden their skill set and expertise in various operational areas. The organization encourages continuous improvement and professional development, providing pathways to advance into senior roles or transition into related fields such as data governance and business analytics.

It's important to discuss specific projects where you've implemented or managed SAP master data. Highlight your role, the challenges faced, and how you ensured data accuracy and compliance during the process. Showing familiarity with SAP S4/HANA and Data Governance practices will strengthen your answer.

Talk about your approach to establishing standard operating procedures and continuous data validation throughout processes. Mention any specific tools you've used for data governance and the importance of adhering to compliance regulations to maintain the integrity of master data.

Share a detailed story about a specific project, focusing on the challenges you encountered, the strategies you employed to overcome these hurdles, and the eventual outcome. Emphasize your problem-solving skills and collaborative efforts with team members.

Highlight your proficiency in Power BI and any other relevant reporting tools you have experience with. Discuss how you've used these tools to create interactive dashboards and support decision-making through data insights. Providing examples from previous roles will make your answer stand out.

Discuss your time management skills and the strategies you implement to prioritize tasks effectively. You can also mention any project management methodologies you’re familiar with, such as Agile or Lean practices, that help you stay organized and ensure efficient workflows.

Emphasize your communication skills and the importance of building relationships with stakeholders. Describe your approach to understanding their needs, setting up regular check-ins, and conveying technical information in an accessible manner.

Talk about your process for engaging with stakeholders to understand their reporting needs, asking probing questions, and clarifying objectives. Highlight your ability to translate these requirements into meaningful data visualizations that support their decision-making processes.

Discuss potential issues like data entry errors, inconsistencies across systems, and lack of adherence to standard procedures. Talk about the importance of data governance and the strategies you've implemented to mitigate these challenges.

Explain your usual procedure for investigating discrepancies, involving tracking down the source of the error, communicating with relevant stakeholders, and ensuring that corrective actions are taken promptly. Showing a proactive attitude toward problem-solving will impress interviewers.

Express your admiration for AbbVie's mission and values, especially if you have a passion for improving healthcare through innovative solutions. Highlight how your skills align with the company's goals and how you hope to contribute to their success.