Quality Systems Support Manager (Remote) - job 3 of 4

As a Quality Systems Support Manager at AbbVie, you will be primarily responsible for implementing and supporting quality systems within the organization. This includes leading a team of QA System Specialists, overseeing the integration and management of laboratory enterprise systems, and ensuring compliance with regulatory standards. Additionally, you will manage change management processes and maintain communication between global quality teams and labs. Your role will involve strategic planning for system enhancements, making sure our systems align with the company's quality assurance objectives.

To be eligible for the Quality Systems Support Manager role at AbbVie, candidates must possess a Bachelor's Degree in Science, Business, or Engineering, or equivalent work experience. A minimum of 10 years of experience in quality systems or a similar regulated environment is also required. Candidates should have strong compliance and QA experience, as well as a thorough understanding of quality system development and implementation. Proven leadership skills and the ability to manage teams effectively will be essential in this position.

The Quality Systems Support Manager plays a vital role in AbbVie's mission to discover and deliver innovative medicines by ensuring that the quality systems in place adhere to the highest standards of compliance and efficiency. By managing quality assurance processes and collaborating with various stakeholders, this position helps maintain the integrity of laboratory operations. The manager’s efforts in implementing user-friendly systems and processes directly impact the speed and accuracy of research and development within the company, ultimately enhancing patient care.

The work environment for a Quality Systems Support Manager at AbbVie is dynamic and remote, allowing for flexibility in managing teams across different locations. Collaboration is key, as you will be working closely with laboratory teams, digital system leads, and global quality assurance personnel. The culture at AbbVie values innovation and integrity, fostering a collaborative atmosphere where employees can share insights and drive change together. As part of a larger mission to improve patient lives, you will find meaning and purpose in your work.

In the role of Quality Systems Support Manager at AbbVie, you will utilize a variety of advanced technologies to ensure the effective management of quality systems. This includes leveraging AI supporting tools and data automation technologies to enhance workflows and efficiency in laboratory operations. You will also be involved in the implementation of new technologies that support quality control operations, ensuring that they align with regulatory expectations and meet the needs of the organization.

When answering this question, focus on your past roles in quality assurance and the specific systems you have worked with. Highlight your accomplishments in ensuring compliance, managing audits, or leading projects related to quality systems. Providing examples of challenges faced and how you overcame them will demonstrate your problem-solving abilities.

Discuss your project management techniques, such as using project management software or agile methodologies. Give examples of how you prioritize tasks, communicate with team members, and ensure accountability. Demonstrating an organized approach and the ability to adapt will show your capability in managing timelines effectively.

Explain your process for ensuring compliance during system implementations, emphasizing your understanding of regulatory requirements and standards. You might mention developing detailed plans, conducting risk assessments, and regular communication with stakeholders to align expectations and compliance needs.

Share your methods for training and development, such as implementing regular training sessions, workshops, and providing access to resources for continuous learning. Talk about how you encourage team engagement and how you assess their understanding of any changes in quality standards.

Provide a specific example of a project you managed, outlining the goals, challenges, and outcomes. Describe your role in leading the project, how you motivated your team, and the ultimate impact on the organization. Focus on measurable results to quantify your success.

Detail your understanding of data governance and its importance in quality systems. Discuss your experience with developing data governance models and ensuring compliance with global standards. Provide examples of how you've implemented changes in data management processes to enhance quality.

Share your insights on the role of AI in improving efficiency and quality in laboratory settings. Discuss your openness to integrating new technologies and your prior experience in adopting AI-supported tools in your work. Emphasize how they can streamline processes and improve compliance monitoring.

Discuss your conflict resolution techniques, such as open communication, active listening, and facilitating discussions. Share an example of a past conflict and how you helped resolve it, focusing on how you maintained team cohesion and focus on project goals.

Highlight the importance of communication in fostering collaboration and transparency in your team. Discuss how you ensure effective communication across all levels and how you tailor your messages to different audiences, ensuring key stakeholders are always informed.

Explain your auditing experience and the types of inspections you have been involved with, emphasizing your ability to prepare your team and the organization for regulatory visits. Share specific successes in passing audits or inspections and the strategies you applied to overcome challenges.