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Abercrombie & Fitch - Assistant Manager, Town Center at Cobb

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.  

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.comwww.gillyhicks.com, and www.socialtourist.com.

Job Description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.


What You’ll Do

  • Customer Experience
  • Drives Sales
  • OMNI Channel Fulfillment
  • Store Presentation and Sales Floor Supervision
  • Store & Stockroom Operations
  • Staffing, Scheduling, and Payroll Management
  • Training and Development
  • Communication
  • Asset Protection

Qualifications

What it Takes

  • Bachelor’s degree OR one year of supervisory experience in a customer-facing role
  • Strong problem-solving skills
  • Inclusion & Diversity Awareness
  • Ability to show up in a fast-paced and challenging environment
  • Team building skills
  • Self-starter
  • Strong interpersonal and communication skills
  • Drive to achieve results
  • Adaptability / Flexibility
  • Multi-Tasking
  • Fashion Interest & Knowledge

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

  • Quarterly Incentive Bonus Program
  • Paid Time Off
  • Paid Volunteer Day per Year, allowing you to give back to your community
  • Merchandise Discount
  • Medical, Dental and Vision Insurance Available
  • Life and Disability Insurance
  • Associate Assistance Program
  • Paid Parental and Adoption Leave
  • 401(K) Savings Plan with Company Match
  • Training and Development
  • Opportunities for Career Advancement, we believe in promoting from within
  • A Global Team of People Who'll Celebrate you for Being YOU

 

SEE WHAT IT’S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About Abercrombie & Fitch - Assistant Manager, Town Center at Cobb, Abercrombie and Fitch Co.

Are you ready to take the next step in your retail career? Abercrombie & Fitch is seeking an enthusiastic and driven Assistant Manager for our Town Center at Cobb location in Kennesaw, GA! As the Assistant Manager, you will be at the epicenter of our thriving team, blending business strategy with a passion for fashion. Your primary role will involve not just driving sales, but also creating unforgettable customer experiences that reflect our brand's commitment to individuality and style. You’ll oversee daily store operations including opening and closing routines and ensure everything runs smoothly. With your keen eye for detail, you’ll also lead store presentation and drive impactful visual merchandising that captures our customers' attention. We believe in fostering talent, and as an Assistant Manager, you'll have the chance to recruit, train, and develop team members to enhance their careers. Your ability to multitask and adapt in our fast-paced environment will truly shine as you engage with customers and staff alike. We are a brand that celebrates diversity, and your strong interpersonal skills will help sustain an inclusive workplace where every team member feels welcome. If you’re passionate about retail, enjoy leading teams, and want to grow into a future leader with Abercrombie & Fitch Co., we’d love to meet you!

Frequently Asked Questions (FAQs) for Abercrombie & Fitch - Assistant Manager, Town Center at Cobb Role at Abercrombie and Fitch Co.
What are the responsibilities of the Assistant Manager at Abercrombie & Fitch?

As an Assistant Manager at Abercrombie & Fitch, your responsibilities will include driving sales by analyzing business metrics, ensuring top-notch customer service, overseeing daily store operations, and managing the store's presentation. You will also engage in staffing, training, and talent development while contributing to the overall store strategy to create an exceptional shopping experience.

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What qualifications do I need to apply for the Assistant Manager position at Abercrombie & Fitch?

To qualify for the Assistant Manager role at Abercrombie & Fitch, you should possess a Bachelor’s degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills, adaptability, and a passion for fashion are essential, along with the ability to create an inclusive and engaging workplace.

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How can I advance my career as an Assistant Manager at Abercrombie & Fitch?

Abercrombie & Fitch is renowned for its promote-from-within philosophy. As an Assistant Manager, you will gain valuable experience in operations, customer service, and team leadership, paving the way for future opportunities within the company. Embrace the training and development programs offered, which are designed to help you grow and prepare for leadership roles.

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What type of team environment can I expect as an Assistant Manager at Abercrombie & Fitch?

The team environment at Abercrombie & Fitch is vibrant and inclusive. As an Assistant Manager, you'll be part of a global team that celebrates individualism and creativity. Your role will involve collaboration with your colleagues to achieve common goals while cultivating a supportive atmosphere where everyone feels valued.

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What benefits can I expect as an Assistant Manager at Abercrombie & Fitch?

As an Assistant Manager at Abercrombie & Fitch, you'll receive a comprehensive benefits package including a quarterly incentive bonus, medical, dental, and vision insurance, paid time off, a merchandise discount, and various programs that promote work-life balance such as paid volunteer days. The company is committed to your growth and well-being.

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Common Interview Questions for Abercrombie & Fitch - Assistant Manager, Town Center at Cobb
How do you handle difficult customers?

Discuss specific strategies for de-escalating situations, such as listening actively to the customer’s concerns, remaining calm, and finding a solution that meets their needs while aligning with company policies.

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Can you provide an example of how you've motivated a team?

Share a situation where you implemented a motivational strategy that worked, such as setting clear goals, recognizing individual contributions, and fostering teamwork to boost morale and performance.

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How do you prioritize tasks during busy periods?

Explain your approach to task management, emphasizing the importance of prioritization, effective delegation to team members, and maintaining focus on key operational tasks to ensure smooth store operations.

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What strategies would you use to drive sales in the store?

Talk about using sales analytics to inform strategies, focusing on staff training for enhanced customer interaction, creating visually appealing displays, and setting sales goals.

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How do you foster an inclusive environment at work?

Discuss the importance of awareness, ongoing training, and creating opportunities for all employees to share their ideas and perspectives, thereby promoting inclusion and collaboration.

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What is your experience with staff training and development?

Provide examples of any past experience you have in developing training programs for new hires, mentoring team members, or creating a culture of continuous learning within your team.

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How do you approach problem-solving on the sales floor?

Elaborate on your systematic approach to problem-solving, including identifying the issue, analyzing possible solutions, and executing a plan while keeping the team informed.

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Describe a time when you implemented a new store process.

Share a specific instance, detailing the reasons for the change, how you communicated it to your team, and the results of implementing that new process.

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How would you handle a staffing shortage on a busy day?

Illustrate your flexibility and creativity by sharing how you'd redistribute tasks among team members, possibly bring in additional support, and maintain customer service levels in a challenging situation.

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What do you think is the key to exceptional customer service?

Reflect on the importance of understanding customer needs, being approachable, and creating genuine connections, which can significantly enhance their shopping experience.

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Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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Full-time, on-site
DATE POSTED
December 27, 2024

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