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Abercrombie & Fitch - Brand Representative, Kenwood Towne Centre

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.  

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.comwww.gillyhicks.com, and www.socialtourist.com.

Job Description

The Abercrombie associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

What You’ll Do

  • Customer Experience
  • Store Presentation and Sales Floor
  • Communication
  • Asset Protection and Shrink
  • Policies and Procedures
  • Training and Development 

Qualifications

What it Takes

  • Adaptability / Flexibility
  • Applied Learning
  • Attention to Detail
  • Multi-Tasking
  • Work Ethic

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

  • Merchandise Discount
  • Flexible Schedule
  • Opportunities for Career Advancement
  • Opportunity to Become a Brand Affiliate
  • Training and Development
  • A Global Team of People Who'll Celebrate you for Being YOU

 

SEE WHAT IT’S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Abercrombie & Fitch - Brand Representative, Kenwood Towne Centre, Abercrombie and Fitch Co.

As a Brand Representative at Abercrombie & Fitch in Kenwood Towne Centre, Cincinnati, OH, you’ll be at the heart of our iconic brand, bringing an upbeat and engaging shopping experience to customers. We are looking for outgoing and stylish individuals who love connecting with people and have a strong passion for fashion. Your role is essential in creating a warm environment where shoppers feel welcomed and valued. You will provide excellent customer service by anticipating their needs, whether it's finding the perfect outfit or providing assistance on store products. Your ability to connect and communicate genuinely will shine through as you engage with customers, ensuring they leave with a smile (and some fabulous new items!). Beyond customer interaction, you'll also help maintain our store's appearance, ensuring it reflects the quality and style we're known for. You’ll be responsible for following company policies and procedures, and play a key role in asset protection and reducing shrink. Plus, with ongoing training and development opportunities, we’ll support you in your quest to grow and thrive as part of our Abercrombie & Fitch family. Ready to join a global team that celebrates authenticity? We’d love to have you on board!

Frequently Asked Questions (FAQs) for Abercrombie & Fitch - Brand Representative, Kenwood Towne Centre Role at Abercrombie and Fitch Co.
What are the key responsibilities of a Brand Representative at Abercrombie & Fitch?

As a Brand Representative at Abercrombie & Fitch, your primary responsibilities include delivering exceptional customer service, maintaining store presentation, and engaging with customers to enhance their shopping experience. You will also need to communicate effectively while following policies related to asset protection and shrink. Your role is crucial in creating a welcoming environment that encourages sales.

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What qualifications do I need to become a Brand Representative at Abercrombie & Fitch?

To become a Brand Representative at Abercrombie & Fitch, you need to exhibit excellent communication skills, a strong work ethic, and adaptability. Attention to detail and the ability to multi-task are also essential. Most importantly, being outgoing and approachable will help you connect with customers and enhance their shopping experience.

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What kind of training can I expect as a Brand Representative at Abercrombie & Fitch?

As a Brand Representative at Abercrombie & Fitch, you can expect comprehensive training designed to help you understand the brand and its values. You'll learn about customer service best practices, store operations, and sales techniques that will allow you to excel in your role. Ongoing development opportunities are also available to support your growth and career advancement.

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What benefits are offered to Brand Representatives at Abercrombie & Fitch?

Brand Representatives at Abercrombie & Fitch enjoy a variety of benefits, including a flexible schedule, merchandise discounts, and opportunities for career advancement. The company emphasizes a commitment to providing competitive and comprehensive benefits that fit your lifestyle and aligns with their culture.

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How does Abercrombie & Fitch support career growth for Brand Representatives?

Abercrombie & Fitch supports career growth for Brand Representatives by offering training and development programs that prepare you for future opportunities within the company. Team members are encouraged to pursue career advancement through multiple pathways, whether it be moving up within the store or transitioning to different departments.

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Common Interview Questions for Abercrombie & Fitch - Brand Representative, Kenwood Towne Centre
How would you describe your customer service philosophy as a Brand Representative?

In your answer, highlight the importance of being customer-focused, friendly, and approachable. Emphasize your commitment to understanding and meeting customer needs and creating a positive shopping experience.

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Can you give an example of a time you successfully handled a difficult customer?

Share a specific example highlighting your communication skills, patience, and problem-solving ability. Focus on how you turned the situation around and ensured the customer left satisfied.

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What does great store presentation mean to you as a Brand Representative?

Discuss your understanding of visual merchandising and how it impacts customer shopping behavior. Explain how you would maintain store standards and present merchandise attractively.

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How do you prioritize tasks while working in a fast-paced retail environment?

Explain your strategy for prioritizing daily tasks, such as customer service, stock replenishment, and store appearance, using time management and organizational skills to ensure everything gets done efficiently.

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What motivates you to work in retail at Abercrombie & Fitch?

Share your passion for fashion, customer service, and team collaboration. Talk about how working at Abercrombie & Fitch aligns with your personal values and interest in connecting with diverse customers.

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How would you engage with a customer who seems unsure about what to purchase?

Discuss techniques like asking open-ended questions and providing personalized recommendations. Emphasize the importance of making customers feel comfortable and supported during their shopping experience.

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Describe a time when you went above and beyond for a customer.

Share a memorable example illustrating your proactive approach and dedication to exceeding customer expectations. Focus on the positive impact it had on the customer's experience.

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What qualities do you think make an effective Brand Representative?

Mention traits such as excellent communication skills, a stylish appearance, outgoing personality, and a customer-first mindset as vital qualities that bring success in a Brand Representative role.

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How do you stay updated with the latest fashion trends to better assist customers?

Talk about your interest in fashion and how you keep abreast of trends through social media, fashion blogs, and following industry leaders. Explain how this knowledge helps you make informed recommendations to customers.

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If hired as a Brand Representative, what would your first priorities be?

Discuss starting with understanding store operations, team dynamics, and customer needs. Talk about contributing to a positive team environment and focusing on delivering exceptional customer service right from the start.

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Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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Full-time, on-site
DATE POSTED
December 26, 2024

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