Hollister Co. - Assistant Manager, Broadway Mall - job 1 of 2

As the Assistant Manager at Hollister Co., you'll oversee daily store operations, enhance sales performance, and ensure an exceptional customer experience. This includes managing opening and closing routines, staffing, scheduling, and executing sales strategies. You'll also lead recruitment and training efforts while fostering an inclusive environment for team members.

For the Assistant Manager role at Hollister Co., a Bachelor’s degree or at least one year of supervisory experience in a customer-facing role is required. Ideal candidates should possess strong problem-solving skills, an understanding of inclusion and diversity, and a passion for fashion and teamwork.

Hollister Co. is committed to promoting from within, which gives Assistant Managers opportunities to grow into future leadership roles in the organization. With dedicated training and development programs, you’ll cultivate the skills needed for career advancement while leading your team effectively.

As an Assistant Manager at Hollister Co., you’ll enjoy a range of benefits including a starting pay of $24.00 per hour, quarterly incentive bonuses, paid time off, a merchandise discount, medical and dental insurance, and a 401(K) savings plan with company match. We prioritize our associates' well-being and career development!

The working environment at Hollister Co. is dynamic and fast-paced, with a focus on team collaboration and exceptional customer service. You’ll be encouraged to showcase your creativity in store presentation while building a strong bond with your team and customers in a welcoming atmosphere.

When answering this question, highlight specific examples of how you've motivated your team, resolved conflicts, and achieved sales targets. Discuss your leadership style and how you foster an inclusive atmosphere that encourages team member contributions.

Emphasize your belief in providing top-notch customer service. Describe your strategies for ensuring a positive shopping experience and how you train your team to handle diverse customer needs effectively. Share any examples that demonstrate your commitment to customer satisfaction.

Discuss your knowledge of sales techniques, such as analyzing store performance, utilizing merchandising strategies, and engaging with customers to upsell products. Provide examples of successful sales initiatives you've implemented in the past.

Focus on your conflict resolution skills. Identify a situation where you successfully mediated a disagreement and restored team harmony. Highlight your ability to listen to all parties involved and foster open communication to reach a fair solution.

Discuss key operational aspects such as inventory management, staff scheduling, and maintaining a visually appealing store presentation. Explain how focusing on these areas can lead to increased efficiency and sales. Mention your experience with any relevant operational tools or software.

Emphasize your commitment to fostering a culture of transparency. Describe the communication methods you use, such as team meetings, one-on-one check-ins, and feedback sessions, to keep everyone aligned and engaged.

Outline your approach to onboarding new employees and ongoing staff development. Mention specific training programs you've designed or implemented, and highlight success stories of how your mentorship led to team members advancing in their careers.

When answering this, showcase your flexibility and problem-solving abilities. Provide examples of situations where you had to quickly adjust your plans or priorities while still achieving desired outcomes. Discuss your coping strategies for high-pressure situations.

Demonstrate your knowledge of Hollister Co.'s mission, values, and target audience. Mention how this understanding influences your selling strategies and how you communicate the brand's identity to customers.

Express your passion for the brand and your desire to contribute to its success. Highlight alignment with the company's values and culture, and discuss how you envision growing and thriving within the organization.