Import Traffic Coordinator

As an Import Traffic Coordinator at Mallory Alexander International Logistics, your key responsibilities include tracking and tracing shipments via various transport modes, opening import shipment records, and ensuring timely delivery of cargo. You'll also coordinate with transportation providers, manage communications, and update the operating system with shipment milestones and changes, creating a seamless logistics experience for our customers.

To qualify for the Import Traffic Coordinator position at Mallory Alexander International Logistics, you should have at least a high school diploma or equivalent, along with a preferred minimum of 2 years of experience in the freight forwarding industry. Strong organizational skills, attention to detail, and the ability to meet tight deadlines while serving customer needs are essential for success in this role.

Excelling as an Import Traffic Coordinator at Mallory Alexander involves honing your communication and multitasking skills, as you’ll be managing several shipments and updates simultaneously. Familiarity with operating systems like Cargowise, as well as strong problem-solving abilities, will also contribute greatly to your effectiveness in this position. Additionally, working well with others will help ensure all shipments are managed smoothly.

At Mallory Alexander International Logistics, the work environment is designed to be collaborative and supportive, fostering a family-like atmosphere among team members. You can expect challenges that will allow you to grow professionally, as well as competitive compensation and robust benefits packages aimed at making your experience rewarding.

Yes! At Mallory Alexander International Logistics, we value our employees and their growth. As an Import Traffic Coordinator, you’ll have the chance to develop your skills and advance within the company, possibly moving into more senior logistics or management roles as you gain experience and contribute to our team.

In answering this question, highlight specific instances where you successfully handled import shipments, mentioning the modes of transport you worked with and the systems you used. Be sure to demonstrate your ability to track shipments, manage documentation, and deal with any issues that arose.

Use this question to showcase your time management skills. Mention tools or strategies you use to prioritize tasks effectively, and provide examples of situations where your prioritization led to successful outcomes in chaotic scenarios.

In your response, emphasize the importance of clear and proactive communication. Discuss how you tailor your communication style to various stakeholders, such as customs brokers, transportation providers, and internal teams, to maintain transparency and efficiency.

Share a specific example of a complication you encountered, what steps you took to resolve the issue, and how you communicated with affected parties. Highlight your problem-solving skills and the importance of staying calm under pressure.

This is a great chance to discuss your values and career goals. Mention aspects of Mallory Alexander, such as its reputation, commitment to customer service, and collaborative work culture that resonate with you and align with your professional aspirations.

Mention any relevant software that you're proficient in, such as Cargowise or any other logistics management systems. Stress your adaptability to new systems, as technology plays a vital role in logistics efficiency.

Provide a specific situation where you successfully navigated a difficult interaction, focusing on your patience, empathy, and strong problem-solving skills. Highlight the outcome and any lessons learned from that experience.

Detail the processes you follow to check and verify data, emphasizing your attention to detail and the importance of maintaining accuracy in logistical operations to ensure smooth transit and customer satisfaction.

Talk about the organizational tools and methods you use, such as databases, spreadsheets, or task management systems. Explain how these techniques help you track and manage various shipment components effectively.

Share your perspective on customer service in the logistics sector. Discuss the importance of reliability, communication, and responsiveness, and how these elements contribute to a positive experience for customers.