Hollister Co. - Assistant Manager, University Park

As an Assistant Manager at Hollister Co., your main responsibilities include driving sales by analyzing business performance, overseeing daily store operations, and ensuring excellent customer service. You'll also handle talent recruitment and training, manage staffing schedules, and lead the team in creating a welcoming and engaging shopping environment.

To apply for the Assistant Manager position at Hollister Co., you need either a bachelor’s degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills, a knack for team building, and a commitment to inclusion and diversity are also essential qualities.

At Hollister Co., we believe in promoting from within. As an Assistant Manager, you will have numerous opportunities to grow and advance your career, potentially moving into higher leadership roles as you build upon your experience and training.

Hollister Co. is committed to the development of its employees. As an Assistant Manager, you will receive access to training programs that enhance your leadership skills and understanding of retail operations, equipping you for growth within the company.

As an Assistant Manager at Hollister Co., you can expect a variety of benefits that align with our company culture, including a quarterly incentive bonus program, paid time off, merchandise discounts, medical and dental insurance, and a 401(K) savings plan with company match.

To effectively handle challenging customer interactions as an Assistant Manager, it’s important to remain calm and listen actively to the customer's concerns. Acknowledge their feelings, ensure to provide a solution or escalate the issue appropriately, and always aim to turn a negative experience into a positive one.

My approach to leading and developing a team focuses on open communication, setting clear expectations, and encouraging feedback and collaboration. I believe in recognizing team members’ strengths and providing opportunities for growth through consistent training and mentorship.

To drive sales in a retail environment, I analyze sales data to identify trends and opportunities, implement creative merchandising strategies, and ensure that the team provides exceptional customer service. Engaging with customers and fostering a welcoming atmosphere is also essential to encourage repeat visits.

If a team member is not meeting expectations, I would first have a one-on-one conversation to understand the challenges they are facing. Then, I would set clear action steps for improvement, provide necessary support, and follow up regularly to ensure they are on track.

The key to maintaining a positive store culture is fostering open communication, celebrating team successes, and creating an inclusive environment where everyone feels valued. Encouraging collaboration and recognizing individual contributions play a vital role in enhancing morale.

When managing a busy store, I prioritize tasks by assessing urgency and impact. I ensure that customer service remains a top priority while also delegating responsibilities to my team, allowing us to operate efficiently without compromising quality.

As an Assistant Manager, I monitor several key performance indicators, including sales figures, customer satisfaction scores, inventory levels, and team performance metrics. These KPIs help guide my decision-making processes and strategies to achieve store goals.

I stay informed about industry trends and customer preferences by using various resources, such as fashion publications, trend forecasting websites, and social media platforms. Engaging with customers directly and seeking their feedback also provides valuable insights.

I am motivated to work in retail and lead a team because I enjoy creating meaningful customer experiences and helping my team grow. Seeing both customers and team members succeed brings me great satisfaction and drives my passion for the industry.

I want to work as an Assistant Manager at Hollister Co. because I resonate with the brand’s values and commitment to celebrating individuality. I am excited about the opportunity to lead a passionate team and contribute to creating memorable experiences for our customers.