Business Operations Associate

The Business Operations Associate at January will own client reporting workflows, optimizing them for efficiency and accuracy. This entails collaborating with the Engineering and Product teams to troubleshoot and enhance internal tools, along with supporting the Contact Center, Client Success, and Client Operations teams with technical training and issue resolution.

To be considered for the Business Operations Associate role at January, candidates should have a minimum of 2 years of experience in analytics, finance, or consulting, with strong SQL skills. Experience in process improvement and a readiness to tackle startup tasks are also essential.

January is committed to transparent, fair, and equitable compensation practices. This commitment reflects our goal of creating an environment where all team members are valued and supported, ensuring fair pay that corresponds with the responsibilities and experiences of the Business Operations Associate role.

At January, the culture is one of collaboration and respect, where individuals from diverse backgrounds come together to support each other in making a meaningful impact. As a Business Operations Associate, you’ll experience a startup atmosphere, where your contributions are valued and appreciated.

The Business Operations Associate will work closely with financial institution clients to enhance client reporting capabilities. This role involves troubleshooting, training, and optimizing processes to maintain strong relationships and ensure client success.

In your answer, highlight your proficiency in SQL and provide examples of how you've used it to manage data analysis and reporting in previous roles. Mention your ability to interface effectively with databases, as this is crucial for the Business Operations Associate position.

Be prepared to discuss specific instances where you identified inefficiencies and successfully implemented process improvements. Use data and metrics to support your examples while demonstrating your strategic thinking and problem-solving abilities.

Explain how your communication style adapts to different teams, such as Engineering and Product, emphasizing your ability to foster teamwork. Provide an example of a successful collaboration that led to significant results.

Discuss your time management techniques, such as using task management tools or prioritizing urgent projects. Illustrate your ability to stay organized and focused while ensuring that critical deadlines are met.

Select a relevant experience where you faced a difficult data issue, detailing how you approached the problem, the steps taken to resolve it, and the impact of your solution on your team or organization.

Describe your experience providing training and support to clients, focusing on techniques you use to ensure their understanding of technical tools. Highlight the importance of patience and clarity in communication when dealing with non-technical stakeholders.

Talk about your openness to constructive criticism and an example of how you've successfully integrated feedback into improving your work ethic or project outcomes.

Share your perspective on the importance of communication, transparency, and responsiveness in nurturing client relationships, along with examples of how these qualities have positively impacted your past work experiences.

Express your passion for January’s mission to treat borrowers with dignity and describe how your skills align with the company’s goals. Show enthusiasm for contributing to a team that values equity and innovation.

Identify potential challenges you foresee, such as high growth rates or process complexities. Discuss strategies for navigating these challenges, emphasizing your proactive approach to problem-solving and continuous improvement.