Quotation and Operations Coordinator

As a Quotation and Operations Coordinator at ABM, your responsibilities will include preparing detailed quotations, managing Works In Progress, issuing purchase orders, assisting with billing processes, and compiling data for client meetings. You will play a pivotal role in ensuring compliance with CDM regulations while fostering strong customer relationships, especially with the London Fire Brigade team.

To excel as a Quotation and Operations Coordinator at ABM, you should have proficiency in preparing quotations, an in-depth understanding of Health & Safety protocols, and excellent communication skills. Advanced IT skills, particularly in MS Office Suite and experience with CAFM systems, will also be essential for managing the various administrative tasks in this role.

While specific prior experience in a similar role can be beneficial, ABM does place value on transferable skills and a willingness to learn. Experience with Health & Safety regulations and minute-taking is essential, but those who demonstrate strong organizational skills and the ability to collaborate effectively with teams may be well-suited for this position.

ABM is dedicated to the growth and development of its staff, including Quotation and Operations Coordinators. Employees have access to various training programs and resources that enhance their skills. The company encourages an environment of continuous learning and provides opportunities for professional advancement within its integrated facility services sector.

ABM offers an attractive range of benefits for its Quotation and Operations Coordinators including access to a 24/7 GP service, mental health support, fitness programs, and financial assistance. Employees can also take advantage of Perks at Work, which includes discounts and exclusive offers, reinforcing ABM's commitment to employee well-being.

When answering this question, highlight specific instances where you have successfully prepared quotations. Discuss the processes you followed, the types of projects or services involved, and how you ensured accuracy. Mention any software or tools you used, such as MS Excel or CAFM systems, and how you addressed any challenges.

To answer effectively, mention your familiarity with Health & Safety regulations and elaborate on any experiences where you ensured compliance. Discuss how you stay updated with relevant codes, such as CDM regulations, and any specific instances where you implemented practices that contributed to a safe working environment.

Choose a specific example where you successfully juggled multiple responsibilities. Explain how you prioritized your tasks, managed your time, and maintained communication with your team. Emphasize the importance of effective organization and provide results or outcomes that demonstrate your efficiency.

Discuss your approach to conflict resolution, emphasizing active listening and empathy. Provide an example of a situation where you successfully resolved an issue through communication and negotiation, focusing on how you maintained professional relationships and found common ground.

To answer, describe the steps you take in preparing contract data, including collecting relevant information, analyzing figures, and creating presentation materials. Highlight any tools or software you utilize, and discuss how you ensure clarity and accessibility for your audience.

Discuss your background in handling financial documentation, such as raising purchase orders and preparing cost referrals. Share examples of your involvement in the billing process, emphasizing accuracy, attention to detail, and your efficiency in managing financial data.

Emphasize the importance of communication and attentiveness in building client relationships. Provide examples of how you proactively engage with clients, seek feedback, and address concerns to ensure satisfaction. Discuss how these relationships contribute to overall team success.

Discuss specific strategies or tools you use to organize and track Works In Progress. This can include checklist methods, project management software, or regular updates with team members. Highlight how staying organized has helped you meet deadlines and improve workflow.

Share your experiences in taking minutes, including preparation methods, the format you use, and how you distribute them afterward. Highlight any techniques you utilize to ensure accuracy and completeness, as well as how these records benefit both the team and clients.

To answer, connect your personal and professional values with ABM’s mission of fostering a cleaner, healthier world. Highlight your enthusiasm for the role and how your skills and experiences align with the responsibilities at ABM, demonstrating what you uniquely bring to the team.