Job details

Collections Agent

About the Company

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.

An Account Resolution Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies and regulatory requirements.

This position is hybrid 3x a week in our Northbrook, IL office.

You will

Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
Negotiate repayment plans with clients in a professional and empathetic manner.
Document all interactions and agreements with clients in the company’s system accurately and promptly.
Monitor accounts to ensure compliance with agreed-upon payment plans.
Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
Provide excellent customer service and support to clients throughout the resolution process.
Identify and escalate unresolved issues to the Operations Manager when necessary.
Participate in team meetings and training sessions to stay informed about industry trends and updates.

You have

High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
Minimum of 2 years experience in account resolution, collections, or a related role within financial services.
Strong understanding of financial products, services, and regulations.
Excellent verbal and written communication skills.
Ability to negotiate and resolve conflicts effectively.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite and experience with CRM software.
High level of integrity and commitment to maintaining client confidentiality.
Ability to work independently and as part of a team in a fast-paced environment.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

-Considerable employer contributions for health, dental, and vision programs

-Generous PTO, paid holidays, and paid parental leave

-401(k) matching program with immediate 100% vesting

-Merit advancement opportunities

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.

Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*

Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending HR team. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

Above Lending Glassdoor Company Review

2.8

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Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Collections Agent, Above Lending

Join Above Lending, Inc. as a Collections Agent in Northbrook, IL, and be part of a company that’s redefining the financial services landscape. Here at Above Lending, we believe in simplifying the lending process and helping clients regain control of their financial lives. As a Collections Agent, you'll be essential in managing and resolving early-stage delinquent accounts. You'll leverage your exceptional communication skills to contact clients through phone and email, offering them compassionate support and effective solutions tailored to their unique situations. Your role involves reviewing accounts and negotiating repayment plans, always aiming for a positive outcome. With a solid understanding of customer behavior, you’ll document all interactions accurately, ensuring accountability and clarity in the process. Collaboration is key here—you’ll work alongside various departments to tackle more complex account issues and enhance customer satisfaction. With a commitment to continuous learning, we encourage you to participate in team meetings and training sessions to stay updated on industry trends. If you have at least two years of experience in account resolution or collections, along with a solid grasp of financial products and services, we’d love to hear from you. Join us at Above Lending, where you can make a real difference for our clients while working in a supportive, uplifting environment that values your contributions.

Frequently Asked Questions (FAQs) for Collections Agent Role at Above Lending

What are the responsibilities of a Collections Agent at Above Lending, Inc.?

As a Collections Agent at Above Lending, Inc., your primary responsibility is to manage and resolve early-stage delinquent accounts. This involves reviewing and analyzing accounts, contacting clients to discuss outstanding payments, negotiating repayment plans, documenting interactions, and collaborating with internal teams to ensure compliance and address complex issues.