Dental Front Desk Receptionist/ Treatment Coordinator

As a Dental Front Desk Receptionist at Absolute Dental, you will be the face of the practice, responsible for greeting patients, managing phone calls, scheduling and confirming appointments, and ensuring a smooth check-in and check-out process. Your role is crucial in maintaining the office workflow while creating a warm and welcoming environment for our patients!

For the Treatment Coordinator position at Absolute Dental, candidates should have at least one year of dental experience, knowledge of dental insurance benefits, and strong communication skills. Experience with Dentrix software is preferred, supporting effective patient treatment plan management and insurance coordination.

Absolute Dental believes in nurturing talent! Both Dental Front Desk Receptionists and Treatment Coordinators have access to career advancement opportunities along with ongoing training. Whether you’re starting or looking to grow, we provide resources that prepare you for long-term success in the dental field.

At Absolute Dental, we foster a women-led, inclusive workplace where diversity is celebrated. Our team thrives on collaboration, positive energy, and excellent customer service to ensure patients feel cared for. We prioritize a supportive environment where employees can shine and contribute!

Employees at Absolute Dental enjoy competitive salaries and a range of benefits, including base pay, bonuses, medical, dental, and vision insurance, a 401(k) plan, and paid time off, ensuring a comprehensive support system for your well-being.

When facing a difficult patient, remain calm and patient. Use active listening to understand their concerns and empathize with their situation. Offer solutions where possible, always maintaining a professional demeanor. Good problem-solving skills and a friendly attitude can turn a challenging interaction into a positive experience.

Definitely! Discuss your familiarity with appointment scheduling software and how you prioritize scheduling for efficiency. Mention the importance of managing patient expectations by promptly confirming appointments and sending reminders, ensuring your schedule runs smoothly.

Effective communication begins with maintaining a welcoming demeanor and being clear and concise in your explanations. Use open-ended questions to encourage dialogue. It’s essential to ensure patients feel understood and valued, which builds trust and creates a positive relationship.

Time management is crucial for a Dental Front Desk Receptionist. I prioritize tasks by urgency and importance. Utilizing scheduling tools helps in balancing appointments and patient flow efficiently. Regularly checking and updating task lists allows me to stay on top of everything.

For effective insurance verification, I follow a systematic approach: gather patient information, contact the insurance provider to confirm coverage, and clearly explain benefits to the patients. Keeping organized records of communications helps in streamlining this process.

I would first acknowledge their anxiety, listen to their concerns, and provide reassurance about the process. Sharing information about what to expect and suggesting relaxation techniques can help ease their worries. It's all about building their confidence and trust in our care.

Absolutely! One time, I initiated a patient feedback system that included follow-up calls post-appointment. This allowed me to address any gaps in care and respond proactively, leading to reinforced patient trust and satisfaction.

I believe patient education is key. I thoroughly explain each aspect of the treatment plan in simple terms, ensuring they understand their options. Visual aids can also be beneficial. Following up with patients to answer further questions enhances their grasp of the process.

I have experience using dental management software, like Dentrix, which helps with scheduling, patient records, and billing. Being tech-savvy allows me to adapt quickly to any new systems at Absolute Dental, helping streamline office operations.

I'm drawn to Absolute Dental not just for its growth and innovative approach but also for its commitment to a positive work culture and community involvement. The emphasis on career advancement aligns with my professional goals, making it an ideal fit for my aspirations.