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Cashier - job 1 of 2

About the role

As a Cashier, you play an essential role in the customer service experience by providing customers with fast and friendly service. You will process transactions, answer questions, and ensure customers leave feeling positive about their visit. While both part-time and full-time positions generally focus on being a cashier, you may also be assigned as a sales assistant or merchandiser/stock associate. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

  • Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
  • Direct customers to and through checkout lanes to minimize register lines
  • Process transactions accurately and efficiently, including unloading carts, placing product on the belt, and bagging/boxing/loading packages
  • Verify customer identification and adhere to all minor policies
  • Balance a register drawer; handle cash, checks, credit cards, traveler’s checks, gift cards, and coupons
  • Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
  • Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership
  • Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for

  • 21 years of age or older
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities
  • 1-year cash handling/cashier or store associate experience preferred, to include greeting customers, assisting in register transactions, and identifying/resolving customer issues
  • Strong interpersonal skills with a positive and engaging attitude
  • Value collaboration and acting as a team player
  • Desire to develop knowledge of product and services

Physical Requirements (with or without accommodations)

  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day
  • Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

  • Paid Time Off (PTO)
  • Generous store discounts
  • Health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, Pre-tax commuter benefits
  • Disability and life insurance coverage
  • Paid parental leave
  • Pet insurance
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development, industry knowledge, and wine, spirits, and beer education
  • Consumer classes
  • & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

The hourly wage range for this position is $17.50 - $21.70. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Total Wine & More Glassdoor Company Review
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CEO of Total Wine & More
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Average salary estimate

$40850 / YEARLY (est.)
min
max
$36400K
$45300K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Cashier, Total Wine & More

As a Cashier at Total Wine & More, you will become a vital part of our team by delivering fast, friendly, and exceptional customer service. This position allows you to be the face of our brand, greeting customers, processing transactions efficiently, and ensuring that they leave our store with a smile. Not only will you manage checkout processes, including cash handling and verifying IDs, but you may also assist as a sales assistant or merchandiser, ensuring that our shelves are stocked and inviting. Your positive attitude and strong interpersonal skills will shine as you build relationships with customers, guiding them through our fantastic selection of wine, beer, and spirits. You'll also enjoy opportunities for professional development about our products and services, as well as a variety of benefits, including paid time off and generous store discounts. Our commitment to a collaborative team environment means you'll be supported and encouraged as you grow within our thriving company. Join us at Total Wine & More, where every day brings an opportunity to learn and connect with remarkable people in the retail industry!

Frequently Asked Questions (FAQs) for Cashier Role at Total Wine & More
What are the main responsibilities of a Cashier at Total Wine & More?

As a Cashier at Total Wine & More, your main responsibilities include processing customer transactions quickly and accurately, greeting customers as they enter the store, handling cash and credit payments, and ensuring that customers have a positive shopping experience. Additionally, you'll assist with stocking inventory and maintaining a clean and organized sales floor.

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What qualifications do I need to become a Cashier at Total Wine & More?

To qualify for the Cashier position at Total Wine & More, you must be at least 21 years of age and have prior experience in cash handling or as a store associate. Strong interpersonal skills and a positive attitude are essential, alongside the ability to work flexibly according to the business’s needs.

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Is experience required for the Cashier position at Total Wine & More?

While specific experience as a cashier or store associate is preferred, applicants without direct experience can still apply. Total Wine & More values strong attitudes and a willingness to learn, so passion for providing excellent customer service can make you a strong candidate for this role.

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What skills are necessary for a Cashier at Total Wine & More?

A successful Cashier at Total Wine & More should have strong interpersonal skills, the ability to engage with customers positively, and the proficiency to handle cash and credit transactions securely. A readiness to learn about our product offerings is also important, as part of your role involves assisting customers with their purchases.

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What benefits does Total Wine & More offer Cashiers?

Total Wine & More provides a competitive benefits package for Cashiers, including paid time off, health care plans, and discounts on products. Additionally, team members are offered career development opportunities to grow within the company, making it a wonderful place to build a rewarding career.

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Common Interview Questions for Cashier
Can you describe a time when you provided excellent customer service as a Cashier?

When answering this question, provide a specific example that highlights your interpersonal skills. Detail how you engaged with the customer, resolved their issue, or enhanced their shopping experience, and include what you learned from that situation.

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How do you handle stressful situations, especially during busy times at the register?

Share techniques that help you keep calm under pressure, such as prioritizing tasks, staying organized, and maintaining a cheerful attitude. Illustrating your ability to manage stress effectively demonstrates your competency as a Cashier.

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What steps do you take to ensure accuracy in cash handling?

Discuss your method for double-checking transactions and maintaining attention to detail. You can also mention the importance of verifying customer IDs and being mindful of the cash register balance.

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How would you approach a situation where a customer has a complaint?

Explain your approach to active listening and empathizing with the customer’s concerns. Highlight that you would work towards a resolution, guided by company policies while ensuring customer satisfaction.

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What do you feel is the most important aspect of a Cashier’s role at Total Wine & More?

Express your belief that providing excellent customer service and creating a welcoming environment is the most important aspect. You can mention how this positively affects the store's reputation and customer loyalty.

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What strategies do you use when dealing with difficult customers?

Provide examples of your interpersonal skills, patience, and problem-solving abilities. Emphasize remaining calm, assisting the customer constructively, and ensuring you follow any protocols.

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How familiar are you with the products sold at Total Wine & More?

Share any relevant experience you may have with wine, beer, or spirits, and emphasize your willingness to learn more. Discuss how being knowledgeable helps boost sales and provides value to customers.

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How do you prioritize tasks when the store is busy?

Discuss your time management skills and how you would ensure that customers are served promptly while also taking care of other responsibilities, such as stocking or cleaning.

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Why do you want to work as a Cashier at Total Wine & More?

In your answer, convey your enthusiasm for customer service, working in a vibrant environment, and how you appreciate Total Wine & More’s commitment to employee growth and development.

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Describe how you work as part of a team as a Cashier.

Share your belief in the importance of teamwork and flexibility, providing examples of how you have collaborated with colleagues to create a positive shopping experience for customers.

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Total Wine & More is committed to having the lowest prices on wine, beer and spirits every day. Our retail stores and corporate office (called the Store Support Center located in Bethesda, MD) provide opportunities for career growth and advancem...

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DATE POSTED
March 23, 2025

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