Senior Technical Support Engineer (Microsoft 365) with German

As a Senior Technical Support Engineer (Microsoft 365) at Accesa, your responsibilities include ensuring optimal performance of M365 services like Teams, SharePoint, and Exchange, diagnosing and resolving technical issues, managing upgrades and enhancements, implementing security protocols, and collaborating closely with cross-functional teams to support projects and initiatives. You’ll also handle ticket management to ensure timely resolutions of issues.

To apply for the Senior Technical Support Engineer (Microsoft 365) position at Accesa, you should have at least 3 years of experience in a similar role, hands-on experience with M365 configuration and administration, a strong understanding of security best practices for M365, and the ability to manage multiple priorities effectively. Proficiency in both German (B2/C1) and English is essential, and additional certifications in M365 services are a plus.

The key skills required for the Senior Technical Support Engineer (Microsoft 365) position at Accesa include expert knowledge of Microsoft 365 services, strong troubleshooting and performance tuning abilities, solid understanding of security protocols, and proficiency in managing support tickets. Additionally, candidates should have excellent communication skills in both German and English.

Accesa is committed to the growth of its Senior Technical Support Engineers through a collaborative team environment, access to extensive resources, and continuous training opportunities. The company encourages a hands-on approach for learning and offers a holistic benefits program that prioritizes the well-being of its employees, fostering both personal and professional development.

At Accesa, the culture is centered around collaboration, support, and continuous improvement. Senior Technical Support Engineers are encouraged to ask questions and seek assistance, while also having the autonomy to learn through experience. The company values teamwork, customer-centricity, and innovation while celebrating successes and promoting a healthy work-life fusion.

When answering this question, highlight your specific experience with M365 services such as Teams, SharePoint, and Exchange. Discuss projects you've worked on, challenges faced, and the outcomes of your contributions. Be sure to emphasize any certifications or specialized training you've completed related to M365.

To answer this question, outline your systematic approach to troubleshooting. Begin by defining the problem through user communication, follow up with diagnosis steps such as checking settings and connectivity, and then detail how you would resolve common issues. Share an example where you successfully helped a user resolve an Outlook-related problem.

In your response, discuss key security practices such as setting up multi-factor authentication, regular audits for compliance, and user training on common security issues. Mention any tools or protocols you use to ensure that M365 services stay protected against unauthorized access.

When addressing this question, explain your method for prioritizing support tickets, considering factors such as the severity of the issue, the number of users affected, and SLAs. Share specific examples of how prioritizing tickets effectively led to resolutions.

Provide a detailed example of a challenging issue you encountered involving M365. Outline the context, the steps you took to investigate the problem, the resolution process, and what you learned from the experience. This showcases both your problem-solving skills and adaptability.

Mention specific tools or software you utilize for monitoring M365 performance, such as PowerShell scripts, Microsoft 365 Admin Center, or third-party applications. Discuss how these tools help you maintain service reliability and how you’ve applied insights from the data they provide.

Explain how you keep yourself informed about the latest Microsoft 365 developments, whether through online courses, webinars, tech blogs, or Microsoft documentation. Showing your commitment to staying current is crucial for the role.

Share an example that demonstrates your ability to work with teams outside of your expertise. Explain how you communicated effectively, the collaborative outcomes, and any lessons learned from working in a multidisciplinary environment.

Provide an overview of challenges like user training, system updates, and security threats that you’ve encountered. For each challenge, explain your strategy for overcoming it and provide relevant details that highlight your proactive approach to problem-solving.

When answering this question, relate your skills and experiences to the specific values and missions of Accesa. Share your enthusiasm for their commitment to employee growth, continuous improvement, and being a part of a thriving team within a leading technology company.