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Patient Service Representative - job 1 of 2

Job Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountains policies and procedures.Scope1.Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in the electronic medical record (EMR).• Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.• Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.• Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.• Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.• Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.• Maintains department and/or individual work queues and reports as required.• Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.• Performs other duties as assigned.Minimum qualifications:One year of customer service experience involving interactions with customers in person and by phone.Professional manner and strong interpersonal and communication skillsDemonstrated basic computer skills and data entryPreferred Qualifications:High school diploma or GEDPhysical Requirements:No Additional Description AvailableLocation:Lutheran ClinicWork City:Wheat RidgeWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$18.29 - $22.54We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.All positions subject to close without notice.

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What You Should Know About Patient Service Representative, Intermountain Health

Are you an outgoing and compassionate individual looking for a fulfilling role in healthcare? As a Patient Service Representative at Intermountain Health in Harrisburg, PA, you'll be the friendly voice and face that greets our patients, ensuring they receive exceptional care and support from the first moment they interact with us. You'll be responsible for a variety of tasks, including answering phones, scheduling appointments, and managing patient records with precision and care. Your attention to detail will shine as you verify insurance information and assist self-pay patients with their billing inquiries. We believe in the importance of clear communication, so your professionalism and interpersonal skills will be key in resolving any account issues that may arise. You'll also play a crucial role in preparing medical records for appointments, working closely with healthcare professionals to facilitate smooth operations. With an hourly pay range of $18.29 to $22.54, this is an opportunity to join a team that values your well-being and professional growth. If you’re someone who's organized, enjoys working with people, and wants to make a positive impact in the healthcare field, we want to hear from you!

Frequently Asked Questions (FAQs) for Patient Service Representative Role at Intermountain Health

What are the primary responsibilities of a Patient Service Representative at Intermountain Health?

As a Patient Service Representative at Intermountain Health, your main responsibilities will include greeting patients, answering phone calls, scheduling appointments, managing patient registration, verifying insurance information, and handling billing inquiries. You'll also be responsible for collecting patient payments and maintaining accurate records.