Job details

Bell/Valet Attendant

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports to: Front Office Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
Assists other employees and departments to contribute to the best overall performance of the department and hotel.
Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
Able to work flexible hours (nights, weekends).
Responsible, dependable, punctual.
Tactful, courteous, discreet.
Strong communication skills; must be able to speak and understand English.
Clean and professional appearance.
Demonstrates enthusiasm for all things 21c.
Must have and maintain a valid driver's license.
Must pass a background check.
Must be 18 years of age or older.
Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.

Education/Formal Training:

High School diploma or equivalent

Experience:

Must have at least two years driving experience with a clean driving record.

Physical Requirements:

Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
Must be able to lift luggage, up to 70 lbs.
Capable of prolonged standing, walking and climbing stairs;
Intermittent exposure to outside elements, but primarily an indoor position.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfmAll your information will be kept confidential according to EEO guidelines.

What You Should Know About Bell/Valet Attendant, AccorHotel

Are you ready to dive into a role that's equal parts hospitality and art? At 21c Museum Hotels in Cincinnati, OH, we are on the lookout for a Bell/Valet Attendant who thrives on making guests feel special and at home. As a part of our vibrant team, you will play a pivotal role in ensuring that each guest's experience is nothing short of extraordinary. Your journey will begin with welcoming guests with a warm smile and lending a helping hand with their luggage when they arrive. From there, you'll show your expertise by offering valet services, whether it be parking their vehicle or delivering room service essentials. This isn't just another job; it's about being part of a community that intertwines art with hospitality. You will be tasked with keeping our lobby areas pristine, engaging with guests to promote our hotel’s services, and sharing local recommendations. Each day will present new opportunities to connect and create memorable experiences. To thrive as a Bell/Valet Attendant, you'll need excellent communication skills, a valid driver's license, and an upbeat, positive attitude. With flexible hours and a chance to meet fascinating people, this position at 21c Museum Hotels could be your gateway to a fulfilling career in guest services. Join our flock and help us create something beautiful every day!

Frequently Asked Questions (FAQs) for Bell/Valet Attendant Role at AccorHotel

What are the main responsibilities of a Bell/Valet Attendant at 21c Museum Hotels?

As a Bell/Valet Attendant at 21c Museum Hotels, your main responsibilities will include greeting guests, helping with luggage, parking vehicles, and delivering essential items to guests. You'll also maintain cleanliness in the lobby areas and provide guests with information about the hotel's services and local attractions.