Executive Administrative Assistant - job 1 of 2

As an Executive Administrative Assistant at Fairmont Scottsdale Princess, your responsibilities include managing administrative tasks for the Retail and Resort Experience division, conducting retail market research, analyzing trends, and overseeing the Shop Fairmont Scottsdale online retail store. You will also assist the Executive Director with scheduling appointments, managing correspondence, and providing clerical support to ensure daily operations run smoothly.

Candidates for the Executive Administrative Assistant position at Fairmont Scottsdale Princess should have at least 2 years of previous administrative experience, a minimum of an associate's degree in a related field, and proficiency in Excel, Word, PowerPoint, and Outlook. Experience with Shopify is preferred, along with strong communication skills, organizational abilities, and attention to detail.

The Executive Administrative Assistant contributes to the guest experience at Fairmont Scottsdale Princess by ensuring that administrative operations are efficient and effective. By managing the online retail environment and conducting market research, you will help create engaging shopping experiences, ultimately enhancing the overall guest satisfaction and loyalty to the Fairmont brand.

As an Executive Administrative Assistant at Fairmont Scottsdale Princess, you will enjoy various benefits, including employee discounts, free meals at our on-site cafeteria, medical and dental benefits, a 401K plan, direct deposit, and career development opportunities. We focus on providing a supportive environment where you can grow and learn to reach your full potential.

The culture at Fairmont Scottsdale Princess is characterized by a team of dedicated heartists who prioritize collaboration, support, and exceptional guest experiences. We value diversity and inclusion, encouraging all team members to contribute their unique perspectives and talents. The Executive Administrative Assistant role is vital in fostering this culture by ensuring that both internal and external customers receive outstanding service.

To effectively manage time and prioritize tasks as an Executive Administrative Assistant, I create a daily schedule that outlines my key responsibilities, setting deadlines for each task. Utilizing tools like task lists or project management software helps me stay organized. I also communicate with my supervisor to align priorities with the team's goals, ensuring that I am focused on high-impact tasks that support the business objectives.

In my previous roles, I have managed multiple projects, coordinating timelines and collaborating with various stakeholders. I utilize project management methodologies to track progress and address challenges proactively. For example, I once led a project to streamline internal communications, which involved developing a framework and onboarding team members, resulting in increased efficiency and clarity across departments.

I ensure effective communication by being proactive and transparent. I regularly check in with team members to clarify expectations and share updates. For communicating with executives, I tailor my communication style, providing concise summaries of important information while being open to questions and discussions. This approach fosters a collaborative environment and keeps everyone aligned with our objectives.

In a previous role, I encountered a vendor who was dissatisfied with a delayed order. I listened attentively to their concerns and reassured them that I would take immediate action to resolve the issue. I followed up with the supplier to expedite the order and communicated regularly with the vendor about the status. This approach not only resolved the issue but also strengthened our relationship and enhanced their trust in our company.

I regularly use productivity tools such as Microsoft Office Suite (Excel, PowerPoint, and Word) for document creation and data management. I also find project management software, like Trello or Asana, essential for tracking and organizing tasks. Additionally, communication platforms like Slack or Microsoft Teams help facilitate seamless collaboration with my colleagues.

In stressful situations or when faced with tight deadlines, I remain composed and focus on prioritizing my workload. I break tasks into smaller, manageable steps and set short timeframes for each task. If necessary, I reach out for assistance from my team when appropriate. Keeping an optimistic mindset and focusing on solutions helps me navigate challenging situations more effectively.

For effective market research, I utilize a combination of online tools to analyze industry trends and consumer preferences. I look at competitors' performance via social media and e-commerce reviews, survey our customers for feedback, and collect data from analytics platforms. Synthesizing this information helps inform strategic decisions that support our retail initiatives.

To maintain attention to detail in my work, I practice a thorough review process. After completing tasks or reports, I take a break before reviewing them again with fresh eyes. Using checklists can also be beneficial to ensure all necessary elements are accounted for. If necessary, I seek a second opinion from a trusted colleague to ensure accuracy.

I take a customer-centric approach by analyzing customer feedback obtained from surveys and social media interactions. Based on this information, I work on enhancing our online retail platform's usability and aesthetics, ensuring it aligns with our brand. I implement creative marketing strategies and promotional campaigns to capture customer interest and drive engagement.

I am passionate about providing exceptional support and proud to work for a brand known for its outstanding hospitality. The Fairmont Scottsdale Princess's commitment to excellence and its beautiful environment resonate with my values. I aim to leverage my skills and experiences in an administrative capacity to contribute to creating unforgettable experiences for guests while growing within a dynamic and supportive team.