Food & Beverage Supervisor

As a Food & Beverage Supervisor at the Fairmont Scottsdale Princess, your primary responsibility is to lead and supervise the Food and Beverage Outlet team, ensuring top-notch service is delivered consistently. You'll train your team on menu items, handle guest concerns professionally, and maximize revenues by promoting our offerings. Ensuring safety and sanitation standards are crucial as well, while you create an unforgettable dining experience for every guest.

To succeed as a Food & Beverage Supervisor at the Fairmont Scottsdale Princess, previous leadership experience in the food and beverage sector is preferred. Candidates should also have experience with Point of Sale systems, be computer literate, and ideally hold a university or college degree in a related field. Strong communication skills, problem-solving abilities, and the capacity to thrive in a fast-paced environment are essential qualities for this role.

Essential skills for a Food & Beverage Supervisor at the Fairmont Scottsdale Princess include excellent communication and organizational skills, a deep understanding of hospitality service standards, and strong interpersonal abilities. You should be highly responsible and reliable, ensuring that both guest satisfaction and colleague support are balanced effectively within the fast-paced environment.

At the Fairmont Scottsdale Princess, career development is a priority. As a Food & Beverage Supervisor, you'll have access to structured learning programs through our Academies, designed to enhance your skills and knowledge. You’ll also enjoy national promotion opportunities, ensuring your career can flourish as you grow with our iconic hotel.

Food & Beverage Supervisors at the Fairmont Scottsdale Princess enjoy a range of fantastic benefits including employee discounts at the hotel and local businesses, meals at our on-site employee restaurant, comprehensive medical and dental benefits, a 401K plan, and travel discounts. Additionally, you'll find a supportive team environment that encourages growth and development.

To ensure high service standards in a busy food and beverage outlet, I focus on thorough training and clear communication with my team. By implementing regular briefings and continuous feedback, I can keep everyone aligned on service expectations. Additionally, I prioritize maintaining a calm and organized environment to handle guest needs efficiently.

When resolving a guest complaint, I follow a structured approach: first, I listen actively to fully understand the issue. Then, I acknowledge their feelings and ensure them that I will do my best to resolve it. For example, a guest once complained about a long wait for a table; I quickly arranged for them to be seated sooner and offered a complimentary drink as an apology, turning their experience around.

To maximize revenues, I focus on upselling menu items and promoting daily specials through engaging conversations with guests. I also analyze sales data to identify popular items and use that information to suggest pairings that elevate the dining experience while increasing overall sales.

I implement interactive training sessions where I encourage my team to taste menu items and learn their ingredients and preparation methods. This hands-on approach allows them to speak confidently about the menu and enhances their ability to upsell effectively.

The most important quality for a Food & Beverage Supervisor is strong leadership combined with emotional intelligence. Being able to motivate and support your team, while also being responsive to the needs of guests, creates a positive environment that drives excellent service.

Managing a diverse team involves promoting inclusivity and understanding individual strengths. I ensure ongoing communication and team-building activities that highlight our collective goals. Creating a supportive space where every team member feels valued enhances collaboration and service delivery.

In fast-paced settings, I thrive under pressure by staying organized and focused. I prioritize tasks based on urgency, maintain a positive attitude, and manage my time efficiently to ensure smooth operations, even during peak hours. This helps in delivering exceptional service consistently.

When conflicts arise between team members, I address the issue promptly by facilitating a private discussion, allowing each person to express their perspective. I then guide them toward a constructive resolution while reinforcing our shared goals and teamwork culture.

I am motivated by the opportunity to create memorable experiences for guests and empowering my team to excel. Seeing my team's development and positive guest feedback drives me to continuously improve our operations and service standards.

The Fairmont Scottsdale Princess is renowned for its luxurious accommodations and outstanding service. Their service philosophy is centered around creating exceptional guest experiences by nurturing a team of passionate Heartists who are committed to support, excellence, and guest satisfaction.