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Call Center Sales Agent - Stillwater

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Call Center Agent - Remote Work After Training - No Incentive Cap!Renewal by Andersen's Inside Sales Center is growing, and we are excited to announce we are searching for Call Center Agents to join us at our facility in Stillwater for 4 weeks of on-site training!Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.This role requires training in person in our Stillwater office for a minimum of 4 weeks.Responsibilities• Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries• Document all call information according to standard operating procedures• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales CenterQualifications• High school diploma or equivalent• One Year of customer service experience that requires the use of a software application to assist customers,preferably in a call center environment• Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 7:00 am and ending as late as 10:00 p.m. Monday through Sunday• Excellent data entry and typing skills; preferably must be able to type 35 wpm• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency• Superior listening, verbal, and written communication skills• Ability to handle stressful situation appropriatelyWhat We Offer• Competitive base pay + incentive compensation plan• Medical/Dental/Vision/Life Insurance• Health Savings Account contributions• Paid holidays plus PTO• 401(k) plan and contributions• Profit Sharing• Paid Parental Leave• Professional Development and tuition reimbursement opportunities• A culture that supports work/life balance• An environment where collaboration is keyOur vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.Pay:• Guaranteed base pay of $15 per hour• Uncapped performance-based incentive plan paid out monthlyAfter training, our Agents make on average $20/hr (base pay + incentives) with the potential to earn even more!By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”).In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

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$36400 / YEARLY (est.)

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$31200K

$41600K

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What You Should Know About Call Center Sales Agent - Stillwater, Renewal by Andersen

Are you ready to jumpstart your career as a Call Center Sales Agent with Renewal by Andersen in Stillwater? We're on the lookout for enthusiastic individuals who thrive in a fast-paced environment and want to make a real difference in homeowners' lives. After a 4-week hands-on training session at our Stillwater facility, you'll be well-equipped to engage with customers both on inbound and outbound calls. Your role will be vital in helping homeowners explore options for replacing their windows and doors. As a Call Center Sales Agent, you will follow our expert scripts to guide conversations, ensuring every homeowner feels valued and respected. You'll also manage data entry with precision, setting up appointments while documenting interactions according to best practices. At Renewal by Andersen, we believe that every interaction is an opportunity to provide excellence – so if you’re someone with a passion for customer satisfaction and the ability to multitask, you’ll fit right in. With competitive pay, professional development opportunities, and a culture that truly values work-life balance, joining our team gives you the chance to flourish in a supportive environment while helping others transform their homes. Join us today and start making an impact!

Frequently Asked Questions (FAQs) for Call Center Sales Agent - Stillwater Role at Renewal by Andersen

What are the responsibilities of a Call Center Sales Agent at Renewal by Andersen?

As a Call Center Sales Agent at Renewal by Andersen, your primary responsibilities include making outbound calls and taking inbound calls to engage with homeowners interested in window or door replacements. You'll work from a scripted approach to ensure consistency and quality in communication. Additionally, you'll document all calls meticulously following our standard procedures and participate in team meetings and ongoing training sessions to continually enhance your skills.