Norwegian Speaking Customer Servide for Payment service - Remote in greece

As a Norwegian Speaking Customer Service Representative at Patrique Mercier Recruitment, your main responsibilities will include providing exceptional customer service via various channels, assisting with payment-related inquiries, and efficiently resolving issues to ensure a seamless experience for customers. You'll also educate clients about the services offered and maintain thorough documentation of customer interactions.

To qualify for the Norwegian Speaking Customer Service Representative role at Patrique Mercier Recruitment, candidates must be fluent in Norwegian, both spoken and written. Strong communication skills, previous customer service experience, and problem-solving abilities are preferred, alongside a proactive attitude towards working independently in a remote setting.

The Norwegian Speaking Customer Service Representative position at Patrique Mercier Recruitment offers a range of benefits including private health insurance, performance bonuses, fully paid training, and the unique advantage of receiving two extra salaries per year. Additionally, a fully paid relocation package encompassing flights, transfers, and hotel accommodations is available.

Yes, as a Norwegian Speaking Customer Service Representative with Patrique Mercier Recruitment, you have the flexibility to work from anywhere in Greece. This remote position is designed to support your work-life balance while you assist customers with their inquiries and provide top-notch service.

Patrique Mercier Recruitment is committed to the training and development of its employees. For the Norwegian Speaking Customer Service Representative role, you will receive fully paid training, ensuring you have the necessary skills and knowledge to excel in assisting customers with their payment services inquiries.

To effectively handle an irate customer, I would first listen attentively to their concerns to understand their issue fully. I would remain calm and empathetic, assuring them that I am there to help. Then, I would seek to resolve their problem promptly, keeping them informed of each step I take during the process, which showcases my commitment to their satisfaction.

I have previously worked in customer service roles within the financial sector, focusing on payment processing and transaction management. This experience has equipped me with a strong understanding of payment services, which I can leverage to efficiently assist customers and answer their inquiries with confidence.

I believe maintaining accurate documentation is crucial in customer service. I would use the customer service software provided to log every interaction in real-time, ensuring that I note key details, outcomes, and customer feedback. This would help in analyzing service patterns and improving future customer interactions.

I am passionate about providing excellent customer support and am excited about the opportunity to work in a remote environment. The Norwegian Speaking Customer Service Representative role aligns perfectly with my skills and language proficiency, enabling me to make a positive impact on customers' experiences in the payment services sector.

In my previous role, a customer was facing multiple issues with their transactions. I took the initiative to follow up with them regularly until their concerns were completely resolved, providing personalized updates throughout the process. This not only restored their confidence but also turned them into a repeat customer who appreciated my dedication.

I use a systematic approach to prioritize tasks in a busy customer service role. I assess the urgency and impact of each task and manage my time effectively to ensure immediate concerns are addressed promptly while keeping track of ongoing requests. This helps maintain high service levels and customer satisfaction.

I have experience using various customer service tools such as Zendesk and Freshdesk. These platforms have allowed me to effectively manage customer interactions, track issues, and maintain records. I am also adaptable and open to learning new software as needed for the role.

To meet performance targets in a customer service environment, I set personal goals aligned with team objectives and regularly track my progress. I focus on maintaining quality interactions and customer satisfaction scores, allowing me to stay motivated and continually improve my performance.

The key to delivering exceptional customer service is empathy and active listening. Understanding customers' needs and feelings allows me to tailor my response and provide personalized support, leading to higher satisfaction and trust in the service provided.

If faced with a question I do not know the answer to, I would remain calm and transparent with the customer. I would assure them that I will find the correct information and follow up shortly. This approach shows my commitment to helping them and maintains their trust in our services.