Food & Beverage Team Leader

As a Food & Beverage Team Leader at BB's Restaurant, your main responsibilities include overseeing daily operations, ensuring guest satisfaction, assisting in team training and development, maintaining hygiene standards, and driving sales through effective communication with the team. You'll work closely with the F&B Supervisor and Manager to uphold quality service and enhance the overall dining experience.

To apply for the Food & Beverage Team Leader position at BB's Restaurant, candidates should have experience in a food and beverage outlet, ideally in a hotel or restaurant environment. A Responsible Service of Alcohol (RSA) certification, leadership experience, and a proactive, positive attitude are also necessary. Strong communication skills and a guest-focused mindset are crucial for success in this role.

While previous leadership experience is beneficial for the Food & Beverage Team Leader role at BB's Restaurant, it is not strictly required. Candidates with a strong desire to step into a supervisory role, along with excellent communication skills and a passion for hospitality, are encouraged to apply and will be considered for the position.

A typical day for a Food & Beverage Team Leader at BB's Restaurant includes overseeing the restaurant's daily operations, coordinating with team members during service, and supporting the staff to deliver exceptional guest experiences. You'll also focus on training, maintaining hygiene standards, and communicating with both front and back-of-house teams while stepping up in the absence of management.

As a Food & Beverage Team Leader at BB's Restaurant, you will have access to internationally recognized learning and development programs. Additionally, with Accor's global network of over 4000 hotels in more than 90 countries, there are substantial opportunities for career advancement and worldwide travel.

When answering this question, share specific examples from your previous experience, focusing on responsibilities that relate to customer service, teamwork, and operational roles. Highlight any leadership experiences or challenges you overcame that reflect your skills as a Food & Beverage Team Leader.

To effectively answer this, illustrate your approach to maintaining quality service under pressure. Discuss strategies such as effective delegation, prioritizing tasks, and maintaining clear communication with both guests and team members to ensure smooth service operations.

In your response, explain your conflict resolution techniques, including active listening, empathizing with the customer's concerns, and finding a solution that adheres to BB’s service standards. Focus on your ability to maintain composure and professionalism in challenging situations.

Discuss your knowledge of upselling techniques, menu knowledge, and customer interaction strategies. Emphasize the importance of understanding customer preferences and how personal recommendations can enhance the dining experience while increasing sales.

Share your motivational techniques such as recognizing individual contributions, fostering teamwork, and providing positive feedback. Discuss how creating a supportive environment can enhance team morale, especially during peak times.

Describe your familiarity with workplace health and safety protocols. Talk about the importance of consistent training, regular checks, and creating a culture of cleanliness and safety within the team to ensure compliance with Accor’s high standards.

Discuss your structured approach to onboarding, which includes comprehensive training programs, mentoring, and ongoing evaluations. Highlight the importance of creating an inclusive atmosphere where new hires feel supported as they learn.

Provide a specific example of a situation where you identified inefficiencies and implemented changes. Focus on the outcome of those changes and how they improved operations, guest satisfaction, or team effectiveness.

In your answer, emphasize the importance of communication, collaboration, and shared goals. Discuss how fostering a positive team culture can lead to better service and a more enjoyable workplace for everyone.

Articulate your enthusiasm for joining BB's Restaurant by mentioning your passion for hospitality, alignment with the company's values, and interest in being part of a dynamic team. Explain how this role fits into your career aspirations.