FT Host PM - The George

As a Full Time PM Host at The George, your responsibilities include welcoming guests with a friendly demeanor, managing reservations, seating guests appropriately, and maintaining open communication about wait times and menu options. You will coordinate with kitchen staff to ensure a smooth flow of service and address any guest inquiries or concerns promptly.

To apply for the Full Time PM Host position at The George, candidates should possess strong interpersonal skills and the ability to resolve problems calmly. A valid work authorization in the USA is required, along with a Food Handlers Card and MAST permit. Experience in high-pressure, fast-paced environments is beneficial, along with a collaborative spirit.

The work environment at The George is dynamic and engaging, set in the elegant Fairmont Olympic Hotel. You will work within a supportive team that values exceptional guest service. Expect a fast-paced atmosphere where attention to detail and the ability to work cohesively with others are crucial to success.

Absolutely! The George at the Fairmont Olympic Hotel offers various learning programs and pathways for talent development. Employees have the chance to grow within the hotel property and through other locations under the Fairmont and Accor umbrella globally.

As a Full Time PM Host at The George, you will enjoy a competitive hourly wage, employee travel discounts, paid meal breaks, comprehensive health insurance options, and opportunities for professional development. You’ll also be part of a community striving for inclusion and social responsibility.

When answering this question, share specific examples from previous roles where you managed guest interactions, handled reservations, or resolved complaints. Highlight your ability to work under pressure and maintain a positive atmosphere, which will demonstrate your readiness for the PM Host role.

The most important quality for a Full Time PM Host at The George is an unwavering commitment to guest satisfaction. Share how your interpersonal skills and attention to detail help you create memorable experiences for guests, which is essential in a high-end hospitality setting.

Demonstrate your ability to remain calm under pressure by discussing specific methods you employ, like prioritizing tasks, effective communication with the team, and maintaining organization. Providing a clear example of a stressful experience where you succeeded will strengthen your response.

Use the STAR method (Situation, Task, Action, Result) to articulate your approach when handling a difficult guest. Focus on how you listened to their concerns, addressed the issue promptly, and ensured their satisfaction with the resolution.

Talk about your experience with effective communication strategies such as regular briefings, utilizing clear and concise language, and fostering a team-oriented environment. Emphasize that good communication is key to efficient service in the restaurant industry.

Excellent customer service involves understanding guest needs and exceeding expectations. Discuss how you actively listen to guests, personalize their dining experience, and follow up with them to ensure satisfaction, thus creating a welcoming atmosphere.

Outline your daily routine to keep the host station organized, including regularly updating menus, ensuring cleanliness, and keeping promotional materials visible. Mention how this contributes to overall restaurant efficiency and guest impressions.

Demonstrate your time-management skills by explaining how you assess the urgency of tasks, prioritize guest interactions, and coordinate with your team to maximize efficiency and quality service, ensuring a smooth dining experience.

Share your passion for hospitality and how working in a high-end environment motivates you to deliver exceptional guest experiences. Discuss how you enjoy the challenges and rewards that come with a luxury service setting.

Express your admiration for The George and the Fairmont Olympic Hotel’s rich history and commitment to excellence in customer service. Highlight how aligning with a reputable brand helps you pursue your career goals in high-quality hospitality.