Director of Sales - job 3 of 6

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

The Director of Sales is responsible for working with the Sales & Catering Managers and the Sales Coordinator on the development and performance of all sales activities for Mondrian LA.  This position will strategize open markets and international demographics, corporate active accounts untapped, and be aggressive in opening new markets.  For this position to be successful, they must listen to customer needs, analyze information and create tailored proposals. Lastly, in this new role they must negotiate and close sales while meeting/exceeding sales goals and delivering outstanding guest service.

ESSENTIAL DUTIES:

• Strategically identify, qualify and solicit prospective clients, develop and maintain a client database.
• Oversee management and analysis of client needs, negotiate pricing, and offer additional service to help facilitate a successful function, as well as group and guest stays.
• Will create proposals for clients; analyzing the client's meeting goals and needs based on prospecting research and consultation.
• Manage the staff and respond to client inquiries, meet and greet clients, schedule and conduct property tours to promote and sell facilities and services.
• Oversee Catering team to manage function details and all related activities to ensure clients program requirements are satisfied.
• Assist with the execution of meetings including regular follow-up with the clients.
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Communicate with others in order to obtain clients requests to all departments in an effective and timely manner.
• Proactive in solving problems by creating strategies with other departments as required related to business booked in the hotel; including space conflicts, threatened cancellations, and compromises between customer needs and hotel facilities.
• Manage reports as necessary to develop a more informative database for improved management decision-making and critical evaluation of work activities.
• Travel to meet with or call-on prospective clients to solicit and book business.
• Communicate and organize all arrangements as they relate to client events and functions through events and booking details.
• As a member of the Executive Committee, will act as a property leader across departments, as well as liaison for the sales team.
• Partner with Revenue Management to increase KPI’s and achieve RevPAR and RGI goals
• Other duties as assigned.

Salary Range: $150,000 to $160,000

EXPERIENCE:

• At least 5 years of sales experience as a Director in a hotel; or a 2 or 4-year college degree and 2 or more years of related experience.
• Hotel experience is required.
• Supervisory experience required.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.  Experience in Opera cloud, and tars preferred.
• Knowledge of West Hollywood Market and be that expert.
• Experience with international client base preferred.

EDUCATION:

• Bachelor’s degree in business, management, or hospitality or related field or equivalent of 4 years relevant work experience required.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.
• Ability to stand during shifts

Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.