Sales Executive - Conference & Events

As a Sales Executive - Conference & Events at Pullman & Mercure Melbourne Albert Park, your responsibilities will include responding to client inquiries, understanding their meeting and event needs, providing detailed quotations that maximize revenue, conducting site inspections, following up on client opportunities, and coordinating with event planning teams to ensure a smooth client experience.

To succeed as a Sales Executive - Conference & Events with Pullman & Mercure Melbourne Albert Park, candidates should have a proven sales track record, preferably in event sales. Familiarity with OPERA or Delphi systems is beneficial but not essential. A strong command of Microsoft Office, excellent communication skills, and outstanding customer service abilities are vital for this role.

At Pullman & Mercure Melbourne Albert Park, you can advance your career as a Sales Executive - Conference & Events through ongoing training and development programs. The company emphasizes mentoring, career development, and recognition initiatives which can enhance your skills and open up new career opportunities within the organization.

The work environment for a Sales Executive - Conference & Events at Pullman & Mercure Melbourne Albert Park is friendly, supportive, and inclusive. The hotel prides itself on promoting diversity and fostering teamwork, making it a great place for personal and professional growth, where your contributions are valued.

Sales Executives - Conference & Events at Pullman & Mercure Melbourne Albert Park enjoy a range of benefits including access to an on-site car park during duty, employee assistance programs, learning and development platforms, global discounts on hotel stays and food, and a structured environment for career mentorship and progression.

Discuss your previous roles related to conference and event sales. Highlight specific achievements, KPIs met, or challenges overcome, providing concrete examples of how you successfully managed client relationships and executed events.

Emphasize your problem-solving skills and ability to stay calm under pressure. Share examples of past experiences where you turned a negative situation into a positive one by actively listening and providing tailored solutions.

Explain your approach to understanding client needs deeply, offering personalized packages, and following up on previous clients for repeat business. Discuss how pricing strategies and upselling premium services play a role in your revenue generation.

Share a detailed account of an event you planned and executed successfully. Include specifics about your role, any obstacles faced, teamwork dynamics, and the positive outcomes achieved, using it as an opportunity to showcase your organizational and interpersonal skills.

Discuss the tools and methodologies you use for time management, such as to-do lists, calendar organization, and prioritizing urgent tasks. Offer examples of how you handled multiple projects at once while meeting deadlines.

Mention any relevant software you’ve used, such as OPERA, Delphi, or project management tools. Discuss how familiarity with these systems allows you to streamline processes and enhance client communication.

Highlight your commitment to exceeding client expectations by actively listening to their needs, maintaining open communication throughout the planning process, and being responsive to feedback. Provide examples of how you’ve gone above and beyond for clients.

Discuss the significance of building lasting relationships with clients and understanding their specific needs to tailor your services accordingly. The ability to create memorable experiences for clients is crucial in this industry.

Outline the steps you would take from initial contact to contract signing. Discuss how you would assess their needs through questioning, the importance of providing clear and tailored options, and ensuring follow-up to finalize the event details.

Express your enthusiasm for the brand, the opportunities it presents within the hospitality industry, and how your skills can contribute to the hotel’s success. Share how you align with the company's values and aspirations.