Job details

Account Analyst, Key Accounts

About the Role

The Key Account Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. Support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. Support coworkers on an as needed basis and meet all company and department initiatives. This position is located in our Dallas Fort Worth Ariat location.

You'll Make a Difference By

Providing courteous and professional service to internal and external customers.
Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise.
Management of assigned accounts through ensuring orders are entered accurately and confirmed in a timely manner.
Responding promptly to a high volume of calls, voice mails and emails daily.
Daily price verification and auditing of EDI and open orders. Quick resolution of order discrepancies.
Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives.
Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner.
Resolution of a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery.
800# and B2B support includes inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage.
May include a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed.
All other tasks and duties as assigned.

About You

Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
Strong analytical skills required to determine possible issues, interpret data and identify solutions
Experience with order processing and management, product allocation in an EDI system.
Knowledge of SAP or similar order entry systems.
Understanding and appreciation of order to cash cycle
Experience with EDI customers preferred
Ability to prioritize work, handle multiple tasks and work independently of supervision.
Detail orientated with outstanding follow-through
Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments.
2-3 years customer service in a high volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment.
Exceptional written, oral and face-to-face communication skills.
Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers. Team oriented.
Fast acting and capable of adapting quickly to change.
Desire and ability to contribute to and enhance Ariat’s unique culture, philosophy and core values. Team oriented and holds confidences.
Rely on experience and judgment to plan and accomplish goals. Perform a variety of tasks.

About You

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

The hourly range for this position is $26.44 - $28.85 per hour.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat Glassdoor Company Review

4.2

Ariat DE&I Review

4.0

CEO of Ariat

Beth Cross

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By Ariat

We believe in: Innovation Ariat was founded on technology and innovation -- with the goal of making the highest-quality footwear and apparel for the world’s top equestrian athletes. Dedication We are a community of riders and people committed ...

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INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

201-500

LOCATION

Hybrid, based in Union City, CA

DATE POSTED

April 15, 2023