Accounts Receivable Analyst

Accounts Receivable Analyst
Finance | Seattle, WA or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The team
Our Finance team plays a critical role in ensuring accurate financial reporting, optimal financial management, and efficient operations across DocuSign. The team consists of Accounting, Financial Planning & Analysis, Revenue Operations, Investor Relations, and Business Operations. The Finance team partners across all organizations in DocuSign to appropriately allocate resources, inform key business decisions, and facilitate the execution of our operational plans.

This position
As an Accounts Receivable Analyst you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes. The right candidate will excel at controlling past due amounts through complex situations while keeping customer goodwill and driving results in a rapidly changing environment.

This position is an individual contributor reporting to the Accounts Receivable Supervisor and is designated Flex.

Responsibilities

• Own and manage customer collections accounts in North America
• Provide timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Analyze information and communicates to supervisor as needed to determine next course of action
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Perform other duties as assigned

Basic qualifications

• Minimum of 2 years collection experience

Preferred qualifications

• Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
• Sense of urgency in delivery and prioritization of tasks
• Proven history of successful dispute reconciliation and troubleshooting
• Knowledge and experience working with MS Office Suite with strong Excel skills
• Ability to manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Excellent verbal and written communication skills
• Experience working in a public company
• Knowledge of collection principles with ability to reconcile credits and debits
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in fast-paced, high volume, high growth atmosphere
• Experience with NetSuite or large ERP
• Experience with Salesforce or CRM
• BA/BS degree

Based on Colorado law, the following details are for Colorado individuals only: Colorado hourly pay range: $22.16/hour - $28.80/hour and eligible for bonus, equity and benefits.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world's forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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