Account Management Coordinator

Skills

• Strong organizational skills
• Excellent written and verbal communication
• Customer service-oriented
• Ability to work effectively in a dynamic environment
• Detail-oriented and accountable
• Ability to prioritize multiple tasks
• Familiarity with ticketing systems like Jira or Salesforce is a plus

Responsibilities

• Support Account Manager's on onboarding, renewal, upsell, and cross-sell efforts
• Contribute to quarterly business review preparation
• Review and validate contract entitlements for renewals
• Provision and handle customer entitlements through new purchases and contract renewals
• Track customer consumption, reporting, and billing coordination
• Manage infrastructure change process
• Coordinate emergency upsize process for customer success
• Work cross-functionally with various teams for efficient processing
• Support automation efforts and identify process efficiencies

Education

• Bachelor's degree preferred

Benefits