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Account Management Coordinator

Acquia is looking for an Account Management Coordinator to support various account management activities within the Sales Department. The ideal candidate should be detail-oriented, customer service-oriented, and possess excellent organizational and communication skills.

Skills

  • Strong organizational skills
  • Excellent written and verbal communication
  • Customer service-oriented
  • Ability to work effectively in a dynamic environment
  • Detail-oriented and accountable
  • Ability to prioritize multiple tasks
  • Familiarity with ticketing systems like Jira or Salesforce is a plus

Responsibilities

  • Support Account Manager's on onboarding, renewal, upsell, and cross-sell efforts
  • Contribute to quarterly business review preparation
  • Review and validate contract entitlements for renewals
  • Provision and handle customer entitlements through new purchases and contract renewals
  • Track customer consumption, reporting, and billing coordination
  • Manage infrastructure change process
  • Coordinate emergency upsize process for customer success
  • Work cross-functionally with various teams for efficient processing
  • Support automation efforts and identify process efficiencies

Education

  • Bachelor's degree preferred

Benefits

    To read the complete job description, please click on the ‘Apply’ button
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    Acquia is driving the open-source revolution as the leading provider of cloud-based digital experience management solutions. What does that mean? Collaborators within Acquia and volunteers around the globe are continually strengthening Drupal, our...

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    Full-time, remote
    DATE POSTED
    June 7, 2024

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