Community Manager - Sacramento

As a Community Manager at Action Property Management, your role will primarily involve managing 4 to 7 homeowner association (HOA) communities. Your responsibilities include overseeing budgets, attending evening board meetings, and ensuring compliance with governing documents. You'll liaise between residents and the management team to maintain community satisfaction and support, providing expert advice based on audits, reserve studies, and other financial documents.

To be considered for the Community Manager role at Action Property Management, candidates should possess 3-5 years of HOA portfolio management experience. Holding a CMCA certification is essential or the ability to obtain it within six months of hiring. Strong knowledge of budgets and excellent communication skills are also required to excel in this position.

Yes, Action Property Management is committed to your professional development! The company provides ongoing training and resources to help you excel in your role as a Community Manager. This training ensures you’re well-equipped to manage your communities effectively while adhering to compliance and best practices.

Community Managers at Action Property Management receive extensive support from various corporate departments such as Community Care, Finance, Accounting, IT, and Human Resources. This collaborative effort ensures that you can focus on your community responsibilities while having access to expert guidance whenever needed.

Working as a Community Manager at Action Property Management comes with a competitive salary and comprehensive benefits package that includes medical, dental, vision, and pet insurance. Additionally, employees enjoy a 401(k) plan with company matching, generous paid time off, and opportunities for career advancement.

In answering this question, focus on specific examples from your past roles. Highlight the number of communities you've managed, your approach to budgeting, and how you resolved challenging issues. Showing your ability to manage both day-to-day operations and long-term projects will demonstrate your qualifications for the Community Manager role.

When discussing engagement strategies, consider emphasizing your methods for communication, such as holding regular meetings, utilizing surveys for feedback, or hosting community events. Providing specific examples of successful interactions will showcase your interpersonal skills and commitment to community building.

Conflicts in a community setting are inevitable. Describe your conflict resolution skills, including active listening, mediation techniques, and your approach to finding compromises. Highlight an example where you successfully resolved a dispute while maintaining community morale.

In this response, demonstrate your analytical skills. Discuss your process for reviewing past budgets, establishing new financial goals, and working closely with finance teams. Mention how you prioritize spending to ensure each community maintains its standards and meets the needs of residents.

Your answer should reflect familiarity with standard documents such as CC&Rs, bylaws, and policies. Discuss how important it is to understand these documents in maintaining compliance and effectively communicating with residents and board members.

Share your time management and organizational strategies. Discuss tools you use, such as task management software, calendars, or prioritization techniques, and provide an example of how these methods contributed to your success in previous roles.

In your response, discuss the technology that you have utilized, such as management software, websites for residents to access information, or communication tools. Emphasize how these technologies enhance efficiency and improve resident engagement.

Discuss your approach to maintaining availability for board meetings and handling community concerns. Emphasize your communication strategies, your willingness to adapt to evening meetings, and how you ensure timely follow-up on resident issues for satisfaction.

Here you should express your belief in the value of open communication and active resident participation. Share examples of initiatives you have implemented that encouraged community engagement, such as newsletters or volunteer events, to foster a sense of belonging.

To answer this question effectively, align your goals with the values and mission of Action Property Management. Emphasize your commitment to enhancing community living, your respect for their reputation in the industry, and how their support systems resonate with your professional aspirations.