Account Specialist Meta

For the Account Specialist Meta role at Adtucon, candidates should have at least 4 years of experience in a similar role, demonstrating strong skills in account management, particularly with paid advertising. Expertise in META, Google, and TikTok platforms is essential, alongside proficiency in tools like Ads power and Google Analytics. Moreover, strong communication, organizational, and problem-solving skills are key to ensuring customer satisfaction and effective project management.

As an Account Specialist Meta at Adtucon, your primary responsibilities will revolve around understanding client needs, formulating commercial offers, and managing the complete sales cycle. Your role will ensure that clients receive high-quality customer service and follow-ups on revenue from services provided. Additionally, you will collaborate with the sales team to share market insights and client performance, playing a crucial role in our business development efforts.

Adtucon provides a hybrid work setup for the Account Specialist Meta role, allowing for flexibility between remote work and office presence in the heart of Caserta. Employees enjoy a spacious office environment along with team events and office snacks, fostering a positive and engaging workplace culture that supports collaboration and innovation.

Adtucon is dedicated to professional development, offering a comprehensive career progression program for the Account Specialist Meta role. Employees can expect rapid growth opportunities within their position and potentially in other paths within the company, enabling them to shape their career trajectory according to their ambitions and aspirations.

At Adtucon, diversity and inclusion are core to our values, and we see it as an opportunity for growth. We actively promote individuality and do not discriminate in our hiring processes. The selection is based on professional experience, attitude, and talent, ensuring that every candidate's unique background enriches our team's dynamics and creativity.

To apply for the Account Specialist Meta position at Adtucon, candidates can visit our careers page where they’ll find detailed information about the application process. It typically involves submitting your resume and a cover letter showcasing your experience, followed by interviews to assess your fit for our innovative and collaborative culture.

Adtucon offers a competitive benefits package for the Account Specialist Meta position, including a one-year fixed-term contract with the possibility of renewal, an independent work approach, and a great office environment. We also emphasize professional growth through our career progression programs and various team-building events that enhance workplace camaraderie.

When responding to this question, provide specific examples of how you've successfully managed client accounts. Detail your approach to understanding client needs, how you formulated strategies, and share any metrics that illustrate your achievements in increasing client satisfaction and revenue.

In your response, highlight your familiarity with tools such as Ads power, Google Analytics, and Meta Business Manager. Discuss how you've used these tools in past roles to optimize ad performance and analyze campaign success, emphasizing the impact of your work on client growth.

When discussing difficult clients, focus on your problem-solving abilities and empathy. Describe a time you turned an unhappy client into a satisfied one—illustrate your proactive communication strategies and how you managed to resolve the issue effectively.

Your response should cover techniques used to elevate customer satisfaction, such as regular check-ins, feedback loops, and addressing concerns proactively. Mention specific instances where your approach helped in retaining clients or enhancing their experience with your services.

Convey your commitment to professional growth by explaining how you follow industry news, attend webinars, and participate in relevant communities. Share concrete examples of how staying updated has allowed you to implement innovative strategies in your roles.

Share a specific example, detailing the goals of the campaign, your strategy, the tools used, and the overall outcome. Focus on the metrics and results achieved, highlighting any positive feedback from clients to illustrate your effectiveness.

Discuss your organizational skills and tools or methods you utilize to manage your workload effectively. Describe how you set priorities based on client needs and deadlines, ensuring that all clients receive timely and quality support.

Share your insights on empathy as a cornerstone for successful customer service. Discuss how understanding and addressing clients' emotions and situations can lead to stronger relationships and increased trust in a professional setting.

Highlight your communication and teamwork skills, and provide examples of how you've collaborated with marketing teams to create campaigns or tailor solutions that meet client needs. Emphasize the importance of cross-departmental cooperation in achieving company goals.

Convey your research on Adtucon, focusing on its commitment to innovation, social responsibility, and its business model. Discuss how your values align with the company's mission and how you hope to contribute to Adtucon’s continued success.