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Internal Communications Manager

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Start here. Grow here.

We are recruiting for an Internal Communications Manager who will work with the Europe and India Internal Communications team and will be responsible for supporting our Transportation business in communicating and engaging effectively within their teams and to the broader business.

You will lead the development of the internal communications strategy, along with providing strategic and tactical advice on effective internal communication and engagement within the Transportation business. Acting as a key trusted advisor and contact point (including stakeholder management) for members of the Transportation leadership team, you’ll have the confidence to challenge decisions in order to foster collaboration and drive success.

You’ll also be the co-ordinator and editor of news, stories, project wins, milestones, campaign content, events, internal newsletters and internal social media related to Transportation. You would be writing, editing, researching and curating stories from our Transportation team across UK, Ireland, Western Europe and India for use in a range of platforms, including company intranet (known as Ecosystem), emails / newsletters, internal social media platform, video clips / digital media, presentations, Local offices and events.  In addition, you will work closely together with our marketing, external communications and creative teams to coordinate regional-wide campaigns.

Here’s what you’ll do:

  • Strategic Communications: Develop and lead the execution of a strategic communications plan that aligns with the Transportation business goals and objectives. This includes creating messaging frameworks, content strategies, and communication channels to effectively reach target audiences​​
  • Advisor to Leadership: Build strong relationships with senior leadership and serve as a trusted communications advisor. Provide strategic counsel on messaging, reputation management, and crisis communication.
  • Champion Collaboration: Foster a culture of collaboration and innovation within the Transportation team and across sectors. Challenge existing norms and processes to drive creativity and excellence in activity.
  • Stakeholder Engagement: Identify and prioritise key stakeholders, including employees and those that have an impact on the employee value proposition. Develop strategies to engage and build relationships with these groups.
  • Content Creation: Oversee the development of compelling and relevant content, including town halls, leadership communication, articles, internal social media updates, and other materials that align with Transportation messaging.
  • People Engagement: support in the people spotlights and promoting our Transportation Employee Value Proposition to existing employees and working with the TA marketing lead to support recruitment and staff attraction.
  • Strategic Marketing Campaigns: Working with sector marketing teams and discipline teams to provide internal communications support on key strategic marketing campaigns/priorities.
  • Company-wide Campaigns: Work closely with the Internal Communications team for Europe and India in support of regional delivery of company-wide communication campaigns providing specific Transportation content.
  • Elevating Transportation: Liaise with the Europe and India Marketing & Communications team to ensure end market content is showcased and promoted more broadly through all the relevant internal communications platforms. Liaise with the Transportation Global Business Lines to make sure Transportation Europe & India is well represented within the global business.
  • Digital Media: Bring new thinking and best practice into their work including the application of digital media.


Come grow with us.

    And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days

     

    Qualifications

    Ready to push the limits of what’s possible?

    Here’s what we’re looking for:

    • Educated to degree level in Communications, Marketing or Journalism.
    • We are looking for someone with internal communications’ experience working within a large, preferably professional services, organisation.  
    • Software skills: Good working knowledge of PowerPoint, InDesign, Photoshop and SharePoint (desirable). 
    • Digital skills: Experience in delivering content through multi-media and digital platforms.
    • An understanding of the Transportation industry would be beneficial but not essential.

    We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at [email protected]

    At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

    Additional Information

    Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!

    For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne

    About AECOM

    AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

     

    Freedom to Grow in a World of Opportunity 

    You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

    You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

    AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

    Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

    All your information will be kept confidential according to EEO guidelines.

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    What You Should Know About Internal Communications Manager, AECOM

    At AECOM, we're driven by a mission to deliver a better world, and we're looking for an Internal Communications Manager to join our vibrant team in Birmingham, United Kingdom. As part of our Europe and India Internal Communications segment, you’ll play a crucial role in communicating effectively and engaging within our Transportation business. You’ll lead the charge in developing the internal communications strategy, sharing significant updates, news, and stories that showcase our achievements. Imagine being the trusted advisor for our Transportation leadership, helping shape important messages and fostering collaboration across teams! Your creative instincts will shine as you curate and create content for various platforms—think newsletters, the company intranet, and even engaging videos! You’ll work closely with marketing and external communications to ensure our message resonates broadly, contributing directly to our strategic goals. If you have a knack for storytelling, love working with diverse teams, and are ready to champion innovative ideas, this role is your canvas. Here at AECOM, we invite bold thinkers—those ready to turn eye-catching concepts into impactful communications strategies. Plus, you’ll be well taken care of with our flexible hybrid work model, focusing on your well-being and career growth. Join us and make a difference as we work together to build legacies for generations to come!

    Frequently Asked Questions (FAQs) for Internal Communications Manager Role at AECOM
    What are the responsibilities of an Internal Communications Manager at AECOM?

    As an Internal Communications Manager at AECOM, you'll have a diverse range of responsibilities. You will develop and lead the execution of a strategic internal communications plan that aligns with the goals of the Transportation business. This includes advising leadership on messaging, engaging stakeholders, coordinating content creation, and promoting employee value propositions. Your role will also involve collaboration with external communications and marketing teams to align internal and external messaging.

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    What qualifications are needed for the Internal Communications Manager role at AECOM?

    To be considered for the Internal Communications Manager position at AECOM, you should ideally have a degree in Communications, Marketing, or Journalism. Experience in internal communications within a large organization is crucial, along with proficiency in digital content delivery. Familiarity with software like PowerPoint and SharePoint would be beneficial, as well as understanding the Transportation industry—though it is not a strict requirement.

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    How does the Internal Communications Manager support employee engagement at AECOM?

    The Internal Communications Manager at AECOM plays a vital role in employee engagement by developing strategic communications that resonate with different teams. You will oversee the creation of engaging content, from newsletters to internal social media updates, and help promote initiatives such as the Transportation Employee Value Proposition. By building strong relationships with stakeholders and fostering collaboration, you will ensure employees feel informed, valued, and engaged.

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    What skills are essential for success as an Internal Communications Manager at AECOM?

    Successful Internal Communications Managers at AECOM possess strong strategic communication skills, the ability to craft compelling and engaging content, and excellent stakeholder management capabilities. Digital skills for multimedia content delivery are important, along with a creative approach to collaboration. Additionally, being a trusted advisor who can effectively challenge ideas and facilitate innovative solutions is essential for thriving in this role.

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    What is the work culture like for the Internal Communications Manager at AECOM?

    The work culture for the Internal Communications Manager at AECOM is dynamic and collaborative. You'll have the opportunity to work with a diverse team of professionals, where your ideas are valued, and your contributions can make a meaningful impact. AECOM promotes a culture of equity, diversity, and inclusion, making it a welcoming place to bring your whole self to work and thrive in your career.

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    Common Interview Questions for Internal Communications Manager
    How would you develop an internal communications strategy for the Transportation team at AECOM?

    To develop an effective internal communications strategy for AECOM's Transportation team, I would first assess the current communication landscape and gather input from key stakeholders. Utilizing this information, I would define clear objectives aligned with business goals, create a detailed messaging framework, and establish communication channels to ensure consistent message delivery across all platforms.

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    Can you provide an example of a successful internal communication campaign you've led?

    In my previous role, I spearheaded a campaign focused on enhancing employee engagement and transparency during a significant organizational change. By developing a series of newsletters, town halls, and interactive Q&A sessions, we successfully fostered open communication, addressed employee concerns, and achieved a notable increase in engagement metrics—something I would love to replicate at AECOM.

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    How would you engage senior leadership in the internal communications process?

    Engaging senior leadership in the internal communications process is crucial. I would focus on building strong relationships with leaders, regularly soliciting their input, and highlighting the importance of their involvement. By providing them with structured opportunities to communicate their vision and align their messaging with organizational values, leadership becomes a key part of the narrative driven by internal communications.

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    What digital skills do you possess that would benefit your role as Internal Communications Manager?

    I possess a robust set of digital skills that include content creation using multimedia platforms, experience with social media engagement for internal communications, and proficiency in tools like SharePoint and video editing software. I believe these skills will enhance the internal communication channels at AECOM and ensure we reach our employees effectively and creatively.

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    How do you measure the effectiveness of internal communications?

    Measuring the effectiveness of internal communications involves a mix of qualitative feedback and quantitative data. I regularly assess engagement metrics from newsletters, social media interactions, and employee surveys. I also conduct focus groups to gain insights on employee perceptions and gather feedback, using both to refine strategies and enhance communication efforts continuously.

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    Describe how you would handle a crisis communication situation within the Transportation team.

    In a crisis communication situation, my approach would involve swift assessment and strategic planning. I'd coordinate with leadership to understand the situation thoroughly, craft clear and consistent messaging, and utilize multiple channels to keep employees informed. Being transparent and proactive will help maintain trust and reduce uncertainty among team members.

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    What methods do you find most effective for storytelling in internal communications?

    Effective storytelling in internal communications often utilizes personal anecdotes, success stories, and data-driven narratives. I often leverage a mix of formats—such as videos, employee interviews, and infographics—to deliver engaging stories. This not only captivates the audience but also fosters a sense of community and recognition within the organization.

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    How do you prioritize your communications when managing multiple projects?

    When managing multiple projects, I prioritize communications based on urgency and impact. I assess deadlines and the potential effect on employee engagement. Utilizing project management tools also helps keep everything organized and allows me to communicate effectively across departments, ensuring that key messages are delivered timely and efficiently.

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    What is your experience with change management communication?

    I have substantial experience with change management communication, particularly regarding organizational transitions. In previous roles, I’ve developed comprehensive communication plans, which included frequent updates, feedback systems, and supportive resources for employees. My focus is always on transparency and reassuring employees about the changes taking place, fostering a culture of trust.

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    How would you leverage internal social media to enhance communication at AECOM?

    Leveraging internal social media at AECOM to enhance communication can be accomplished by creating engaging content that reflects our core values and initiatives. I would encourage employee participation through interactive posts, discussion threads, and live Q&A sessions. This builds community and camaraderie while ensuring important messages reach all levels of the organization.

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    As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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    DATE POSTED
    December 14, 2024

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