Quality Manager

As a Quality Manager at AECOM, you'll oversee Quality Assurance activities for projects and engage with various stakeholders to ensure compliance with our Integrated Management System. This includes maintaining ISO 9001 and ISO 14001 standards, conducting project audits, and managing client-care programs. You'll also lead training workshops and digital transformations pertaining to quality procedures, contributing to a positive organizational culture.

To join AECOM as a Quality Manager, you’ll need a Bachelor’s degree in Engineering (any field) and at least 5 years of relevant experience in the built environment industry. Familiarity with the ISO standards is essential, along with strong communication and presentation skills. A collaborative spirit and a willingness to learn are key to success in this role.

AECOM is committed to supporting your professional growth as a Quality Manager by providing a dynamic work environment with flexible options, including hybrid work models. You’ll benefit from mentorship opportunities, access to industry-leading technology, and ongoing training that will enhance your skills and contribute to your career development.

At AECOM, the culture is defined by a commitment to equity, diversity, and inclusion. As a Quality Manager, you’ll work in an environment that encourages collaboration and values every individual's contributions. We believe that diverse perspectives create transformational outcomes for our clients, fostering a workplace where you can bring your full self and unique talents to your work.

Key skills for the Quality Manager role at AECOM include proficiency in maintaining ISO management systems, excellent problem-solving abilities, and strong interpersonal skills for stakeholder engagement. Additionally, effective communication, presentation capabilities, and a proactive approach to digital transformation initiatives will set you up for success in this role.

In answering this question, reflect on your passion for improving quality processes and how they impact overall project success. Mention specific experiences that shaped your interest in quality management, emphasizing your desire to create positive outcomes in the built environment.

Be prepared to discuss specific instances where you have ensured compliance with these ISO standards. Highlight any audits you conducted, certifications obtained, and process improvements implemented, demonstrating your capability and familiarity with these systems.

When discussing your approach to training, emphasize the importance of engaging content and interactive methods. Share an example of a successful training session you've led and how you measured its effectiveness. This will showcase your communication skills and ability to facilitate learning.

Describe specific tools or software you have used for compliance reporting and data analysis. Discuss how you interpret the results, communicate findings with stakeholders, and implement necessary changes based on trend analysis to drive continuous improvement.

Highlight the strategies you employ to keep stakeholders informed and engaged, such as regular meetings, updates, and providing actionable insights. Showcase a particular instance where your communication led to resolution of a quality issue, emphasizing the importance of collaboration.

Share a specific challenge related to quality management you encountered in your previous roles and the steps you took to address it. Explain how your problem-solving and critical thinking skills helped navigate the situation, focusing on the outcomes achieved.

Discuss your commitment to continuous improvement, including keeping abreast of industry best practices and standards. Share an example of a quality initiative you implemented and its measurable benefits, illustrating your proactive approach to enhancing quality.

Prepare to elaborate on a project or situation where data analysis played a key role in quality management. Discuss the tools you used, the conclusions drawn, and the impact your analysis had on decision-making, thereby showcasing your analytical skills.

Express your understanding of digital transformation's importance in quality management. Provide examples of digital tools or systems you've implemented to enhance compliance and reporting, emphasizing their impact on improving efficiency and effectiveness in quality assurance tasks.

Talk about your organizational and prioritization skills and how you allocate resources effectively among different projects. Share an example where you successfully maintained quality across simultaneous projects, demonstrating your ability to manage competing demands.