Job details
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Customer Support Specialist, Software
AffiniPay, a leading fintech company based in Austin, Texas, is seeking a tech-savvy Customer Support Specialist. The role centers on enhancing customer satisfaction and supporting a rapidly growing customer base in the legal industry.
Skills
- Strong client relationship skills
- Effective communication skills
- Problem-solving ability
- Outstanding probing and listening skills
- Ability to adapt in a dynamic environment
Responsibilities
- Maintain and enhance customer satisfaction by providing proactive support
- Identify opportunities to improve customer engagement
- Gather customer feedback and identify areas for product functionality
- Resolve product-related customer support issues in a timely manner
- Manage daily account communication regarding open support requests
- Collaborate with Customer Success team to enhance customer support resources
- Act as a brand ambassador in customer interactions
Education
- Relevant experience in a customer-facing role
Benefits
- Fully covered medical, dental, and vision coverage
- Pet insurance
- Flexible paid time off policy
- 401K with company match
- Competitive compensation packages with bonuses
- Health Wellness Program
- 16 weeks of paid parental leave
- Professional development opportunities
- D&I initiatives and community outreach programs
To read the complete job description, please click on the ‘Apply’ button
AffiniPay Glassdoor Company Review
Dru Armstrong
3.8
AffiniPay DE&I Review
No rating
CEO of AffiniPay
Approve of CEO
By
AffiniPay
At AffiniPay, our mission is to empower professionals with the financial technology solutions they need to thrive.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$45,000/yr - $51,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 30, 2024
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