Job details

Customer Service Advisor

Customer Service Advisor (Maternity leave contract)🐾

At Nature’s Menu we’re looking for a Customer Service star to join our Customer Happiness team, who are winners of the Feefo Platinum Service Award.

We are Nature’s Menu🐾

We are Nature’s Menu, a rapidly growing raw pet food and wellbeing brand. With a legacy spanning 40 years, we’re the UK’s leading supplier and expert in raw and natural pet food. We’re on a mission to improve pet wellbeing, starting with providing nutritious meal plans.

We are passionate pioneers on an exhilarating journey to revolutionise the Direct-to-Consumer pet food industry, with backing from the international pet food business Affinity Petcare. We innovate by:

Setting high benchmarks in pet nutrition - our products are crafted by our in house veterinary team
Redefining customer experience for pet owners and their pets - our Customer Happiness team are winners of the Feefo Platinum Trusted Service Award

Our business is growing, with more people trusting Nature’s Menu with their pet’s diet every week. To reach a diverse community of pets and pet owners, we have created an innovative Direct-to-Consumer (D2C) team to focus on bringing our products and expertise in pet wellbeing online.

Our Customer Happiness team🐾

We need a Customer Service expert to surprise and delight our customers through all of our D2C channels - call centre, email, social media and web chat. We aim to be the best at what we do and that’s why we win Customer Service awards!

Our Customer Service Advisors:

Care about improving the lives of pets and their caregivers
Are empowered to make customer-focused decisions
Thrive working in a dynamic and fast-paced growing team
Actively listen to understand customer needs
Work effectively with technology and digital-based activities
Proactively raise issues and find solutions
Provide excellent feeding advice to pet caregivers
Use confidence, patience and diplomacy to deal with challenging issues
Maximise sales opportunities using persuasion skills

This is a maternity leave contract and we will consider part time or full time hours. The role is available either as remote or hybrid working. Our hybrid model is 2 days per week at our Head office in Snetterton,Norfolk and 3 days remote working.

Our team is leading a groundbreaking D2C eCommerce project to shake up the pet food industry. We have big ambitions. When you join our team you have the opportunity to make an impact from your first 30 days. You’ll be working with, and learning from, commercially-experienced D2C and pet wellbeing experts in squads and teams and our international Affinity Petcare community.

As part of our Customer Happiness team you’ll get to learn a lot and have fun with a team who care about pets!

Perks of our Nature’s Menu Pack 🎁

Our benefits focus on our team’s career progression and financial, physical and mental wellbeing.

Career progression: clear pathways for your technical, commercial or leadership growth
Tailored personal development plan including coaching, mentoring and high impact on-the-job learning.
Hapibenefits:

Embrace your physical and mental wellbeing with an Employee Assistance Programme, online health portal or Cycle to Work Scheme
Access to Everyday Shop and Store Discounts

Exclusive discounts on our best-in-class Nature’s Menu and Nature’s Variety pet food products: 50% on our website and 30% on Amazon.
Generous annual leave for regular well-deserved breaks.

Click apply to join our award-winning Customer Happiness team and take the next big step in your Customer Service career!

Affinity Petcare Glassdoor Company Review

4.0

Affinity Petcare DE&I Review

3.37

CEO of Affinity Petcare

Marc Jove

Approve of CEO

By Affinity Petcare

At Affinity, we are much more than a company with expertise in animal nutrition. For more than 50 years, we have dedicated ourselves to the well-being of dogs and cats and to the people who care for them. Our mission is to support and help to imp...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Food & Beverage Manufacturing

TEAM SIZE