Senior Manager, Support Engineering
Skills
- Support engineering experience
- Leadership skills
- Problem-solving capabilities
- Project management experience
- Familiarity with CS solutions like Zendesk
- Data analysis skills
Responsibilities
- Manage Tier 1 and 2 technical support engineers
- Oversee daily operations of the customer support team
- Conduct regular check-ins and team syncs
- Help prioritize workload based on dynamic needs
- Manage relationships with third-party support vendors
- Coordinate strategic initiatives across departments
- Cultivate strong team culture and individual growth
- Be on call for high priority customer incidents
Education
- Bachelor's degree in relevant field
Benefits
- Competitive salary and benefits
- Remote work opportunities
- Professional growth and mentorship
- Impactful mission to reduce food waste
Average salary estimate
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Afresh Technologies develops A.I.-powered solutions that optimize merchandising, ordering, and operations for all fresh departments. The company was founded in 2017 and is headquartered in San Francisco, California.
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