Help Desk Tech III H

Requisition #: 494

Job Title: Help Desk Tech III H

Location: 1 Gabreski Drive Shaw AFB, South Carolina29152

Clearance Level: Active DoD - Secret

Required Certification(s): 

·       DoD IAT Level I Certification.

SUMMARY

Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall

JOB DUTIES AND RESPONSIBILITIES

·       Must be able to communicate clearly and provide courteous customer service.

·       Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system

·       Must possess strong troubleshooting skills for Microsoft Operating systems and software

·       Ability to support ARMY desktop and laptop system images

·       Provide support and training to end users located in Patton Hall

·       Must be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.

·       Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens

·       Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.

QUALIFICATIONS

Required Certifications

·       DoD IAT Level I Certification.

Education, Background, and Years of Experience

·       0-3 years of Help Desk experience.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·       Active Directory skills a plus.

WORKING CONDITIONS

Environmental Conditions

·       Working indoors

Strength Demands

·       Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

·       Stand or Sit; Walk; Stoop, Kneel, Crouch, or Crawl