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SDR Operations Analyst

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.


Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.


We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.


Position Overview

 

Agiloft is building a world class Go-To-Market Operations team to support its aggressive growth agenda. We seek collaborative, enthusiastic and highly analytical individuals to join our success-driven and data-driven culture.


As a key member of the GTM Operations Team, under the supervision of the GTM Operations Manager, your primary responsibility will be to drive operational excellence for the SDR Team, which includes supporting SDRs and Sales Leadership. You will take the lead in equipping them with the necessary data insights, tools, processes, and strategies to meet ambitious Pipeline Generation targets.


The position offers on the job learning and career progression into the critical world of GTM Operations mentored by extremely experienced and proven leaders.

 


Job Responsibilities
  • Act as a trusted advisor to SDR Leadership & Managers, providing strategic guidance and support.
  • Deliver regular, deeply analytical insights on SDR performance to stakeholders across Sales, Marketing, GTM Strategy & Planning, fostering a data-driven decision-making approach.
  • Implement and refine self-serve reports conduct weekly metrics reviews, analyze pipeline generation needs, document processes, and optimize the SDR user experience in Salesforce
  • Partner closely with the SDR Leadership team to put structures in place that help the organization achieve its Pipeline Generation Targets
  • Collaborate with other Agiloft colleagues to design and implement operational solutions including Marketing Operations, Sales Operations, Finance, People Ops, Business Technology, and Sales Enablement.
  • Assist SDRs with process and/or system technicalities that arise
  • Support the implementation of broader GTM initiatives.
  • Other duties as assigned


Required Qualifications
  • 0-1 years of minimum Sales Operations/Revenue Operations in B2B SaaS Environments.
  • Excellent written and oral communication, organization and analytical skills
  • Proficient with Microsoft Office products including Outlook, Excel, and Word
  • Strong attention to detail


Preferred Qualifications
  • Experience with CRM (Hubspot, Salesforce),Groove or Outreach, Zoominfo or other leading sales engagement platform a plus
  • An impressive work ethic backed up by verifiable work experience
  • BA/BS degree or equivalent


Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

 

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.


Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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What You Should Know About SDR Operations Analyst, Agiloft

Join Agiloft as an SDR Operations Analyst and be part of a dynamic team at the forefront of contract lifecycle management. In this exciting role, you’ll empower the Sales Development Representative (SDR) team with the insights and tools they need to thrive. At Agiloft, we believe that a strong employee experience directly translates to stellar customer satisfaction, and we’re committed to creating an environment where everyone can flourish. As you dive into the data to drive operational excellence, you’ll collaborate closely with SDR leadership to ensure they are on track to meet their ambitious Pipeline Generation targets. From delivering analytical insights on performance to assisting SDRs with technical processes, your contributions will be vital in shaping our go-to-market strategy. You will help implement self-service reports, refine metrics, and optimize systems in Salesforce, all while learning from seasoned mentors. Agiloft boasts a flexible culture, where we recognize the importance of work/life balance and champion diversity and inclusion. Your fresh ideas and unique perspectives will be welcome as we navigate the complexities of the sales process together. If you’re analytical, collaborative, and ready to make an impact, we’d love to hear from you!

Frequently Asked Questions (FAQs) for SDR Operations Analyst Role at Agiloft
What are the main responsibilities of an SDR Operations Analyst at Agiloft?

As an SDR Operations Analyst at Agiloft, your primary responsibilities include acting as a trusted advisor to SDR Leadership, providing strategic guidance, and delivering analytical insights on SDR performance. You’ll work closely with SDRs and Sales Leadership to equip them with the necessary data insights and tools to meet ambitious Pipeline Generation targets, implement self-service reports, and refine the user experience in Salesforce.

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What qualifications do I need to apply for the SDR Operations Analyst role at Agiloft?

To qualify for the SDR Operations Analyst position at Agiloft, candidates should ideally have 0-1 years of experience in Sales Operations or Revenue Operations within B2B SaaS environments. Strong written and oral communication, organizational, and analytical skills are essential. Proficiency with Microsoft Office products is required, and experience with CRM tools like Salesforce is preferred.

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How does the SDR Operations Analyst support the SDR team at Agiloft?

In the role of SDR Operations Analyst at Agiloft, you will support the SDR team by providing necessary data insights, creating operational structures, and helping the team navigate any process or system technicalities. Your analytical insights will drive data-driven decision-making and optimize the SDR user experience to ensure that they are equipped to meet their goals.

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What kind of growth opportunities are available for an SDR Operations Analyst at Agiloft?

Agiloft offers a vibrant environment where SDR Operations Analysts can experience significant growth opportunities. This role includes on-the-job learning and the potential for career progression into GTM Operations, with mentorship from experienced leaders. Engaging in various projects will broaden your skill set and expose you to different aspects of the organization.

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How does Agiloft promote a diverse and inclusive workplace for its SDR Operations Analysts?

Agiloft prioritizes a diverse and inclusive workplace, encouraging individuals from all backgrounds to apply for the SDR Operations Analyst position. The company fosters an environment of acceptance, ensuring that all employment decisions are based on business needs and individual qualifications, without bias against race, gender, or other protected statuses. The focus is on bringing your authentic self to work every day.

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Common Interview Questions for SDR Operations Analyst
Can you describe your experience with sales operations or revenue operations?

To effectively answer this question, share specific experiences from your previous roles that highlight your analytical skills, knowledge of CRM tools, and insights into how you assisted the sales team in achieving their goals. Use numbers to quantify any impacts you've made.

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How do you prioritize tasks when managing multiple SDR projects?

In response, explain your time management strategies, such as using project management tools or prioritizing tasks based on urgency and impact. Sharing a past scenario where this approach led to success can be beneficial.

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What metrics do you think are important for evaluating SDR performance?

Discuss key metrics such as conversion rates, outreach volume, and pipeline generation. Emphasize your ability to analyze these metrics to provide actionable insights that foster improvement and growth for the SDR team.

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How would you assist an SDR who is struggling with their performance metrics?

Explain that you would first analyze their metrics to identify problem areas, then work together to create a tailored action plan that includes optimizing their outreach strategy or providing additional training on tools like Salesforce.

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Can you give an example of a time you used data to make a strategic decision?

Provide a concrete example where data analysis led to a successful decision in your previous roles. Describe the situation, the data involved, the decision made, and the outcome.

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What CRM tools are you familiar with, and how have you used them in your previous roles?

Detail your experience with CRM systems like Salesforce or HubSpot, explaining specific functionalities you utilized, such as tracking sales metrics, managing reports, or improving team collaboration.

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How do you ensure effective communication with the SDR and sales leadership teams?

Discuss your approach to maintaining open lines of communication, including regular updates, collaborative meetings, and active listening to understand the needs of the SDRs and leadership.

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What strategies would you employ to improve the SDR user experience in Salesforce?

To answer this, share specific strategies you’ve found effective in the past, such as simplifying reporting processes, providing training, or creating resources that help SDRs navigate the platform more efficiently.

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How do you stay updated on industry trends and best practices related to sales operations?

Mention the resources you follow, such as industry blogs, webinars, or networking with fellow professionals. Highlight any communities or forums you participate in to stay engaged.

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Why do you want to work as an SDR Operations Analyst at Agiloft?

Convey your enthusiasm for the company and the role, emphasizing your alignment with Agiloft’s values, commitment to employee experience, and interest in contributing to the growth of the SDR team.

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We are on a mission to deliver Contract Lifecycle Management without limitations through agility, seamless extensibility, and deep expertise in order to transform contracts into relationships.

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Full-time, on-site
DATE POSTED
January 1, 2025

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