Business Development Manager

As a Business Development Manager at Goodlord, your key responsibilities will include working with existing customers to effectively use our Rent Protection Insurance, identifying new opportunities, and training agents to maximize product usage. You'll thrive in a target-driven environment where your performance will be measured based on sales achievements and customer satisfaction.

To qualify for the Business Development Manager position at Goodlord, candidates should have a proven history of closing B2B sales, with emphasis on up-selling and cross-selling. A strong ability to build rapport with clients over the phone and face-to-face is essential. Resilience in a fast-paced environment is also important.

Goodlord is committed to your growth as a Business Development Manager. You have access to a £1,000 annual development fund, encouraging personal and professional growth. In addition, Goodlord fosters a supportive environment, certified as a Great Place to Work, which further enhances your learning experience.

Goodlord champions work-life balance. The Business Development Manager role promotes hybrid work options, allowing flexibility with one day in the Lincoln office and four days remote. With generous holiday policies and bi-weekly mental health coaching, there’s a strong focus on your well-being while achieving your professional goals.

At Goodlord, you’ll be part of a vibrant and sociable team that prioritizes passion and teamwork. We emphasize Genuineness, learning from each other, and fostering an inclusive environment. Our core values encourage ‘bringing our whole selves to work,’ ensuring everyone feels valued and engaged.

In response, emphasize your strategies for building rapport quickly, such as understanding customer needs through effective listening and offering tailored solutions. Mention your experience in nurturing relationships through consistent follow-ups and personalized communications.

This is your chance to showcase a specific example where you identified an opportunity and influenced a customer’s decision positively. Describe the situation, your approach, and the successful outcome, focusing on what the customer gained from your recommendation.

Discuss techniques you use for self-motivation, such as setting small, achievable goals, tracking your progress, and celebrating victories, big or small. Mention how teamwork and collaboration can also boost your motivation when working towards shared objectives.

Highlight your belief in hands-on training and using real-world examples to teach. Discuss your approach in tailoring training sessions to meet different learning styles and ensuring continuous feedback to enhance their experience with the products.

Explain your approach to handling objections by remaining calm and empathetic. Provide examples of how you actively listen to concerns, validate feelings, and provide solutions that address objections while keeping the conversation positive.

You should detail your methods for prioritization, such as using to-do lists, time-blocking or leveraging project management tools. Offer insight into how you assess the urgency and importance of tasks to maintain productivity.

Reflect on a situation where you encountered failure, focusing on what happened, how you responded, and most importantly, the actionable lessons you learned that have made you a better Business Development Manager.

Discuss the various methods you utilize, like surveys, direct interviews, or informal conversations, to gather meaningful feedback. Highlight the importance of acting on feedback to enhance product offerings continuously.

Explain your understanding of regulations applicable to the role and elaborate on your meticulous approach to following procedures. Share examples of how you kept track of compliance processes without sacrificing customer relationship-building.

Use this question to express your enthusiasm for the role, emphasizing Goodlord's mission to improve renting experiences. Discuss how your values align with the company culture and how your skill set allows you to contribute successfully to their goals.