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Entrata Senior Business Applications Systems Manager

Company Description

Who We Are

AIR Communities is a Real Estate Investment Trust headquartered in Denver, CO. We are one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Job Description

AIR Communities is adding a Senior Business Applications Manager to lead the Business Applications team. This role will interact with IT, various departments and 3rd party Vendors to provide functional and technical support across multiple applications within Property Operations (e.g. Entrata, Interflextion, Rentana, etc.). Manages Configuration of administrative and security settings in support of business-related requests as well as providing tier 3 user support and problem solving while providing the highest quality of customer service and responsiveness. This person will serve as the Project Manager for medium to large scale Property Operations initiatives. Project management activities include the coordination of data and activities across various groups in Property Operations and other Air departments. Manage configuration and day-to-day job requirements once a project is finished and moves into a maintaining stage.

Where You Will Work

Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. 

AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.

What You Will Do

  • Develop subject matter expertise in business applications.
  • Develop and configure application administrative settings in support of business-related requests.
  • Configure document mapping for automated document generation.
  • Maintain change control records and/or directories.
  • Database configuration and setup for property acquisitions and dispositions
  • Adhoc query/report extraction
  • Maintain security roles and coordinate with IT to implement roles to ensure compliance.
  • Trouble shoot and determine resolution where there is no historical pre-defined solution.
  • Oversee and manage development and enhancement requests with each system
  • Work typically involves unique situations involving heavy inter-departmental interaction.
  • Developing and documenting new processes that are timely as well as meeting regulatory standards.
  • Provide project management for projects to ensure they are within budget and on time.

Qualifications

What You Have

  • Education & Experience: Bachelor's degree and a minimum of 8 years of directly related experience or equivalent amount of work experience in System Administration management. Supervisory experience is required.

    Qualifications: This manager will have a proven track record in managing large teams and projects, be a problem solver, good communicator, and a hands-on manager. Will have Strong computer skills and have strong team building, coaching and training skills, a strong compliance and financial results orientation and a demonstrated ability to enhance value at the community level.

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance including:

  • Expected pay rate of 120,000 - $130,000 plus annual target bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 401(k) plan with employer contribution.
  • Paid time off including vacation, sick time, and 11 holidays.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 12/22/2024. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Average salary estimate

$125000 / YEARLY (est.)
min
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$120000K
$130000K

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What You Should Know About Entrata Senior Business Applications Systems Manager, AIR Communities

Join AIR Communities as a Senior Business Applications Systems Manager in beautiful Denver, CO! We're a leading Real Estate Investment Trust focused on high-quality multifamily housing, and we're looking for a passionate individual to lead our Business Applications team. In this dynamic role, you'll collaborate with IT, various departments, and third-party vendors to deliver exceptional functional and technical support across numerous applications within Property Operations, such as Entrata and Rentana. Each day brings exciting challenges as you manage configuration settings, provide tier-3 user support, and ensure our business runs smoothly with top-notch customer service. You're not just a manager; you'll be at the helm of medium to large-scale Property Operations initiatives, navigating through every phase of project management, coordinating efforts, and ensuring projects remain on schedule and budget. Working from our Denver Tech Center office, which offers breathtaking views and fosters collaboration, you’ll develop expertise in the applications we use and lead the way in troubleshooting complex issues. Your journey at AIR is one of growth and opportunity, where your leadership will directly impact our success. So if you're ready to take your career to the next level, apply now and help us shape the future of property management!

Frequently Asked Questions (FAQs) for Entrata Senior Business Applications Systems Manager Role at AIR Communities
What are the key responsibilities of a Senior Business Applications Systems Manager at AIR Communities?

As a Senior Business Applications Systems Manager at AIR Communities, you will oversee the Business Applications team, delivering functional and technical support for various applications, including Entrata. Your responsibilities will include managing configuration settings, providing tier-3 user support, and leading medium to large-scale Property Operations initiatives. You’ll also coordinate inter-departmental interactions to ensure seamless project management, maintain change control records, and develop new processes that comply with regulatory standards.

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What qualifications do I need to apply for the Senior Business Applications Systems Manager position at AIR Communities?

To apply for the Senior Business Applications Systems Manager role at AIR Communities, you need a bachelor's degree and at least 8 years of related experience in System Administration management or equivalent work experience. Supervisory experience is mandatory, as we seek a proven manager who excels at team building and has strong communication skills. Experience with applications like Entrata and project management in a collaborative environment is highly beneficial.

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What is the office environment like for the Senior Business Applications Systems Manager at AIR Communities?

The office environment for the Senior Business Applications Systems Manager at AIR Communities is vibrant and dynamic, located in the Denver Tech Center. The office spans the top two floors of a building with stunning views of the mountains and downtown skyline. AIR fosters a collaborative atmosphere where working side by side with teammates is valued, enhancing relationships and communication crucial for the role.

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What growth opportunities exist for a Senior Business Applications Systems Manager at AIR Communities?

Air Communities offers a robust environment for growth and career advancement for a Senior Business Applications Systems Manager. You’ll have access to ongoing professional development, leadership training, and the chance to take on new challenges within the company. AIR values and invests in its employees, providing coaching and training support to help you maximize your potential in the organization.

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What kind of benefits can I expect as a Senior Business Applications Systems Manager at AIR Communities?

As a Senior Business Applications Systems Manager at AIR Communities, you can expect a competitive compensation package that includes a salary of $120,000 - $130,000, an annual bonus, and various health benefits such as medical, dental, and vision insurance. Additional perks include a 25% rent discount at AIR communities, paid time off, tuition assistance, and opportunities for community service, ensuring that your work-life balance is well-supported.

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Common Interview Questions for Entrata Senior Business Applications Systems Manager
Can you describe your experience with managing business applications, particularly Entrata?

When answering this question, focus on specific examples of how you've managed business applications in the past, including any direct experience with Entrata. Discuss the configuration settings you've overseen, the technical challenges you've addressed, and how you've interacted with various departments and vendors to ensure seamless operations.

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How do you approach project management within a business applications context?

Emphasize a structured approach to project management, detailing methodologies you’ve used, such as Agile or Waterfall. Illustrate your ability to define project scopes, coordinate with multiple teams, manage timelines, and ensure projects stay within budget. Providing specific project examples will help solidify your track record.

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What steps do you take to ensure compliance in application management?

Discuss your understanding of regulatory compliance as it pertains to business applications. Explain how you’ve developed and documented processes to adhere to compliance standards, including security settings, data management, and auditing practices. Highlight any past experiences where you ensured compliance effectively.

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How do you handle troubleshooting when there's no predefined solution?

Provide a structured method for problem-solving that showcases your analytical skills. Talk about how you gather information, engage with stakeholders, and utilize technical resources to unravel issues. Mention tools or techniques you employ to track your troubleshooting process.

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Can you give an example of how you’ve improved a business application's functionality?

Prepare to share a specific instance where you identified a gap in functionality within a business application and the steps you took to enhance it. Describe the collaborative process you engaged in with IT and other teams and the positive outcomes resulting from your efforts.

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What strategies do you use to develop subject matter expertise in business applications?

Explain your proactive approach to building expertise, such as attending industry conferences, pursuing certifications, or joining relevant professional networks. Sharing specific tools, communities, or resources that you find beneficial will enhance your credibility.

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How do you ensure effective communication with different departments involved in a project?

Detail the communication strategies you employ, such as regular check-ins, stakeholder updates, and the use of collaborative tools. Share examples of how you’ve facilitated cross-departmental communication to ensure alignment and project success.

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What techniques do you find most effective for team building and coaching in your role?

Discuss various techniques you use, such as mentorship programs, team retreats, or regular feedback sessions. Highlight the importance of fostering a positive team culture and how these techniques help in enhancing team performance and satisfaction.

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How do you prioritize tasks in a fast-paced environment like property operations?

Illustrate your organizational and time-management skills by describing your prioritization methods. Discuss how you assess urgency versus importance and provide past experiences where your ability to prioritize tasks led to successful outcomes.

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What do you consider most important when managing a team of diverse skills and backgrounds?

Emphasize the value of inclusivity and leveraging diverse strengths within a team. Share strategies you employ to recognize individual contributions, facilitate collaboration, and ensure each team member feels valued and engaged.

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Apartment Income REIT Corp., also known as AIR Communities, owns and operates apartment communities throughout the United States. AIR Communities manages properties professionally in the majority of major markets, including Boston, Philadelphia, L...

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Full-time, on-site
DATE POSTED
December 19, 2024

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