Associate Operations Manager - Lagos

As an Associate Operations Manager at Control Risks, you will manage embedded security risk consulting projects across West Africa, coordinate journey management, and ensure service delivery meets our high standards. You'll actively engage with clients, monitor outsourced security providers, and oversee documentation quality, including weekly reports. Additionally, you will collaborate with the Business Operations team to ensure project administration is timely and accurate, ensuring all projects are on schedule and within budget.

To excel as an Associate Operations Manager at Control Risks, candidates should have a strong background in delivering security solutions, commercial skills in risk management services, and experience engaging with clients. A deep understanding of Nigeria and regional affairs is necessary. Additionally, strong data management and IT skills, particularly in Excel, alongside highly developed communication skills are essential for success in this role.

Control Risks is dedicated to the professional development of its employees, including Associate Operations Managers. With a focus on a hybrid working environment that promotes collaboration and learning, we provide training programs, mentorship opportunities, and a supportive work culture that encourages growth. Our global presence allows you to leverage insights and skills from a diverse range of operations across Europe, the Middle East, and Africa, fostering an environment where you can thrive in your career.

Control Risks understands the importance of work-life balance and offers flexible and hybrid working arrangements for the Associate Operations Manager position. While the role will require hands-on engagement with clients, we support remote working options whenever possible. This flexibility allows you to manage your responsibilities effectively while ensuring that you can be present with clients and colleagues as needed.

At Control Risks, our compensation package for the Associate Operations Manager is competitively positioned. It includes a transparent summary of salary and benefits, as well as a discretionary global bonus scheme designed to reward individual and company performance. This way, your hard work and dedication are recognized and rewarded.

When replying to this question, provide specific examples of projects you've handled, highlighting your role in overseeing service delivery and client engagement. Discuss challenges faced, how you addressed them, and what the outcomes were. Emphasizing your organizational skills and ability to work under pressure will showcase your suitability for the Associate Operations Manager role.

In your response, outline your approach to maintaining high standards in report quality. Discuss the processes you implement for reviewing reports, collecting feedback, and ensuring accuracy before submission. Highlight your attention to detail, the importance of client communication, and your skills in leveraging technology for effective documentation management.

For this question, share your techniques for developing client rapport, such as regular communication, understanding their needs, and providing tailored solutions. Discuss past experiences where you've turned a challenging client situation into an opportunity for collaboration and improvement. Show that you value active listening and responsiveness.

Describe your conflict resolution strategies, emphasizing active listening, mediating discussions, and finding mutually beneficial solutions. Provide examples of past conflicts you've navigated, focusing on what you learned and how those experiences shaped your approach to teamwork and client relations.

List key skills such as strong communication, organizational ability, and commercial acumen. Back up your claims with examples of how these skills have contributed to your past roles, focusing on their relevance in delivering high-quality risk consulting services and ensuring project success.

Discuss your knowledge of regional affairs, current security trends, and how they impact clients. Share insights on how your understanding informs your approach to risk management and your decision-making in the Associate Operations Manager role. Illustrate your experience with client projects that have addressed specific regional challenges.

When answering this question, focus on a specific incident, describing the circumstances and your role in the project. Emphasize how you adapted to the situation, modified your approach, and rallied your team or clients to overcome obstacles. Highlight the lessons learned and how it improved your future project management skills.

Share your time management strategies, such as creating detailed timelines, using project management software, and regularly communicating with stakeholders. Provide examples of how you've balanced competing priorities in previous roles, demonstrating your effectiveness in meeting deadlines and maintaining quality service delivery.

Discuss your approach to monitoring provider performance, which may include setting key performance indicators (KPIs), regular check-ins, and feedback mechanisms. Use examples to illustrate how evaluating vendor performance has contributed to project success and client satisfaction in your past experience.

Clearly articulate your motivations for joining Control Risks, such as the company's commitment to excellence, its global presence, and its values. Discuss how the position aligns with your career goals and your passion for risk management, highlighting what excites you about the opportunity to make a positive impact as part of the Control Risks team.